Senior Recruiter – IT Helpdesk (International Recruiting – North America & APAC)Direct message the job poster from GTN Technical StaffingOnsite, Downtown Dallas. Multi-year contract on a W2 with full medical, dental, and vision benefits. No sponsorship at this time.ResponsibilitiesProvide technical assistance with computer softwareResolve issues for clients via phone or electronicallyRecommend hardware and/or software improvementsTrack customer issues and resolutionsHandle tickets in a timely mannerExperience with Service Now and ADWork independently or with managers or other techsHave strong CS experience dealing with end-usersProvide regular feedback consistent with the needs of the team and the environment for ongoing improvementsBe able to work overtime when requested or necessary, rotating shifts (including the night shift)Be able to multitask and prioritize many different projects, supporting multiple sitesQualificationsPrevious experience in IT, customer service, or other related fieldsBachelor's Degree6+ Months of IT software support experienceAbility to build rapport with clientsStrong troubleshooting and critical thinking skillsPositive and professional demeanorTeachableAble to hit the ground runningAble to pass a background check/drug test prior to startingSeniority LevelAssociateEmployment TypeContractJob FunctionInformation TechnologyIndustriesInformation ServicesBenefitsVision insuranceMedical insurance401(k)#J-18808-Ljbffr