Information Technology Help Desk TechnicianThis range is provided by Techworks Consulting, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$67,000.00/yr - $72,000.00/yrAre you ready to join an award-winning MSP recognized as one of the best places to work? Techworks Consulting is seeking a talented and driven Level 2 Service Technician to troubleshoot clients' technical issues and present solutions in an easy to follow manner. If you thrive in a dynamic, hands‑on environment, this on‑site role in the Bronx, NYC could be the perfect opportunity for you!We'll Provide:Robust benefits package including health insurance, dental, 401K, PTO, and holidaysSalary range of $67,000-$72,000Opportunities for continued growth and learningGreat company culture supported by strong core valuesWhat You'll Do:Answer service desk phone calls directly from clientsPerform in‑house technical service and preparation on new equipment deploymentsUtilize remote assist tools to take control of users' PCs to assist with issuesSkills You'll Need:Ability to attend initial training in Ronkonkoma, NY for 30 daysStrong PC troubleshooting skills including but not limited to: logon issues, email issues, printing issues, network connectivity issues, etcWorking knowledge of Active Directory and troubleshooting common issues in a business domain environmentKnowledge of IT Services and ability to answer technical questions from clientsAbility to be punctual and reliable, and demonstrate professionalism at all timesStrong customer service and communication skillsMust be able to work well independently, with a team, and across departmentsStrong organization skills including detailed time entry and documentationReady to Apply?Quick apply with your resume hereGet a head start on our application and aptitude testing process here: level: AssociateEmployment type: Full‑timeJob function: Information TechnologyIndustries: IT Services and IT ConsultingReferrals increase your chances of interviewing at Techworks Consulting, Inc. by 2x.Get notified about new Information Technology Help Desk Technician jobs in Bronx, NY .#J-18808-Ljbffr