Information Technology - Help Desktop Support

Ampcus Incorporated

Washington, DC(remote)

JOB DETAILS
SALARY
$23–$26 Per Hour
SKILLS
Administrative Skills, Business Services, Communication Skills, Consulting, Continuous Improvement, Customer Relationship Management (CRM), Customer Support/Service, Data Management, Desktop Administration, Detail Oriented, Documentation, Help Desk, Identify Issues, Information Technology & Information Systems, Learning Management System (LMS), Manufacturing Data Management, Multiplatform/Cross-Platform, Operations, Performance Analysis, Pivot Tables, Process Improvement, Project/Program Management, Reporting Skills, Salesforce.com, Security Protocols, ServiceNow, Software Administration, System Operations, Systems Administration/Management, Systems Analysis, Technical Support, Time Management, User Account Administration, User Documentation, ZenDesk
LOCATION
Washington, DC
POSTED
30+ days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
 
Job Title: Information Technology - Help Desktop Support.
Location: Washington, DC.
 
 
Job Description:

  • Provide technical support and troubleshooting to ensure internal systems operate at optimal levels and external stakeholders and volunteers receive timely assistance.
  • Play a critical role in daily operations across multiple platforms including Salesforce, Zendesk, ServiceNow, and Google Workspace.
  • Serve as Google Workspace Administrator, managing user accounts, MFA security protocols, and device enrollment through MDM to maintain a secure and compliant environment.
  • Deliver end-to-end helpdesk support, including troubleshooting issues, managing support tickets, and developing training documentation to empower users.
  • Support the Learning Management System (LMS) by organizing course content, configuring assessments, and assisting instructors and learners with platform navigation and technical challenges.
  • Leverage analytics and reporting to monitor system health, manage data retention policies, and drive continuous improvement of technical workflows.
  • Collaborate closely with internal stakeholders to enhance operational efficiency and educational experience.
Qualifications:
  • 5 years of technical experience in large enterprise environments.
  • Experience supporting multiple software systems, must have admin experience with Google Workspace.
  • Proficiency in Salesforce or another CRM platform, including creating and updating records with attention to detail.
  • Experience using Excel, including calculating records, using formulas and creating pivot tables.
  • Highly preferred experience with Zendesk and ServiceNow.
  • Strong troubleshooting and helpdesk support skills, including ticket management and documentation creation.
  • Experience administering user accounts, security protocols such as MFA, and device management through MDM.
  • Familiarity with Learning Management Systems, including course setup, assessments, and user support.
  • Ability to analyze system performance, generate reports, and use data to improve workflows.
  • Strong customer service and communication skills and comfort working with diverse stakeholders, including volunteers.
  • Bachelor's Degree is required.
  • 3 years of Project Management skills are highly preferred.
  • Can be fully remote.






Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com