Information Technology II

Information Technology II

Salary

$28.16 Hourly

Location

Houston, TX

Job Type

Regular Full-time

Job Number

16936

Department

Tax Assessor Collector

Opening Date

07/13/2026

Closing Date

8/13/2026 11:59 PM Central

• Description
• Benefits
• Questions

Position Description

Job Summary:

The Information Technology II role is to assist in the configuration, deployment, and maintenance and support of computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.

Essential Duties:

Strategy & Planning:

• Support development and implementation of new computer projects, software/ managed services, and new hardware installations. Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational needs.

Asset Management:

• Maintain an accurate inventory of all technology assets. Ensure all onboarding and offboarding equipment is accurately documented.
• Ensure that repair tools, parts, and components are available for the timely resolution of service tickets.

Operational Management:

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users.
• Recommend and implement corrective solutions, including off-site repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

Ticket-Based Support Management:

• Process incoming repair tickets and prioritize them based on urgency and Memorandum of Understanding (MOU)
• Acknowledge ticket assignments, diagnose hardware & software issues, and follow standard operating procedures (SOPs) to troubleshoot and resolve issues.
• Update ticket statuses, resolutions, and repair timelines in the ticket management system.

Laptop & PC Imaging and Repair:

• PC setup, re-image, application installation, and software break/fix for PCs

Troubleshoot and repair hardware & software issues for laptops and PCs, including screen repairs, hard drive replacements, motherboard repairs, power issues, and other component failures.

• Provide quick turnaround on repair requests to minimize client downtime.
• Audio/Visual Conferencing Support
• Provide conference room and audio-visual assistance, ensuring seamless operation for meetings and presentations.

Customer Communication:

• Provide clear, professional communication regarding ticket status, expected repair timelines, and troubleshooting instructions to customers.
• Follow up with clients to ensure satisfaction with repairs and that all issues are resolved.

Repair Documentation & Reporting:

• Document repair activities and solutions within the ticketing system, ensuring all information is accurate and up to date.
• Escalate complex issues to senior technicians when necessary while maintaining ownership of the initial ticket.

Adherence to MOUs:

• Meet repair timeframes as defined by MOUs to ensure customer satisfaction and minimal device downtime.
• Manage and resolve multiple tickets simultaneously while maintaining quality standards.
• Meet the requirements of any MOUs between Harris County Commissioner Precinct One and any Harris County Department as needed.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

Requirements

Education:

• Bachelor s Degree in a technology or related field or at least five (5) years of experience may substitute for degree

Experience:

• Five (5) years of increasing responsibility experience in Information Technology or related field.
• Experience and knowledge of asset management, databases, and information systems.
• Experience with IT service delivery (ticketing) systems

Knowledge, Skills, and Abilities:

• Familiar with conferencing systems
• Knowledge of PC and desktop hardware including setup, re-image, application installation, and software break/fix for PCs
• Knowledge of PC internal components
• Familiar with Active Directory, File and Print Services.
• Hands-on hardware troubleshooting experience.
• Technology equipment support experience
• Working technical knowledge of current network protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation and Original Equipment
• Manufacturer (OEM) guides.
• Able to work independently and as part of a team, including across multiple locations
• Ability to prioritize tasks in a fast-moving environment

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Experience & Certifications:

• Relevant IT certification such as CompTIA A+, Network+, Server+, Linux+, Cisco, Microsoft Certified: AZ-104, MCTS,

MCITP, MCP, MCSA, MCSE, 365, or Administrator.

• SharePoint experience a plus.

General Information

Work Environment:

• Some work may involve a combination of both office and field environments

Physical Demands:

• Sitting, standing, or walking for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• Lifting and transporting of moderately heavy objects, such as computers and peripherals, at least 15lbs or more.
• In-district travel is required for the purpose of on-site hardware and software troubleshooting and repair

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the Countys behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

01

Which of the following best describes your highest level of education completed as it relates to this position? Qualifying information must be documented in the Education section of your application.

• High School or GED diploma
• Associate Degree
• Bachelors Degree
• Masters Degree or higher
• None of the above

02

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:

Advanced:

A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.

Intermediate:

A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.

Basic:

A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.

Entry Level:

A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

03

Please indicate which of the following areas you have experience in. Please select all that apply

• Experience and knowledge of asset management, databases, and information systems.
• Experience with IT service delivery (ticketing) systems
• N/A I do not have this experience

04

If you selected any of the experience areas in the previous question(s), please describe your relevant, verifiable experience. Include your role, responsibilities, and where you gained this experience. NOTE: Please DO NOT use "See Resume" as we do not use resumes for qualifications. (Type N/A if not applicable)

05

Which of the following best describes your verifiable experience with increasing responsibility in Information Technology or a related field? (To be considered, qualifying experience must be documented in your applications employment history)

• Less than five (5) years of experience
• Five (5) years or more
• I do not have this experience

06

Please provide details about your verifiable experience in increasing responsibility in Information Technology or related field. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your applications employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.

07

Which of the following certificats do you posess? Select all that apply.

• CompTIA A+
• Network+
• Server+
• Linux+
• Cisco
• Microsoft Certified: AZ-104, MCTS, MCITP, MCP, MCSA, MCSE, 365, or Administrator.
• SharePoint experience
• N/A I do not hold any of these certifications

08

If you selected any of the experience areas in the previous question(s), please describe your relevant, verifiable experience. Include your role, responsibilities, and where you gained this experience. NOTE: Please DO NOT use "See Resume" as we do not use resumes for qualifications. (Type N/A if not applicable)

Required Question

Employer Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-274-5445

Website https://www.governmentjobs.com/careers/harriscountytx