Information Technology (IT) System Administrator

Job Summary:

Compensation: $83,680 - $117,152

The IT Systems Administrator is responsible for the administration, maintenance, security, and support of the company's systems, infrastructure, and end-user technology platforms. This role supports Windows servers, Microsoft 365, Azure services, networking, endpoint management, security tools, backups, and business-critical applications.

The IT Systems Administrator also provides advanced technical support for escalated user issues, assists with infrastructure projects, improves operational processes, and helps ensure systems are reliable, secure, and aligned with business needs.

Responsibilities/Duties:

• System Installation and Maintenance:

• Install, analyze, and troubleshooting issues with operating systems and application software, patches, and upgrades.

• Apply and oversee OS patches on a regular basis, including updates during non-business hours that may impact production systems.

• Perform and monitor cloud-based system backups and recovery of hybrid environments.

• Network and Connectivity:

• Monitor internal network, LAN, and WAN to troubleshoot and resolve issues as proactively as possible.

• Implement and manage local and remote connectivity via LAN/WAN, Wi-Fi, VPN, and cloud-based resources.

• Support and maintain the company's telecom/VoIP infrastructure.

• Security and User Management:

• Recommend, implement, and maintain corporate security policies and systems, including firewalls and virus and spam filters.

• Assist in maintaining user accounts with special attention to security on all data and voice systems.

• Customer Support:

• Provide a high level of support, including technical assistance and training to system users.

• Handle Help Desk support calls as needed, particularly those requiring a more advanced skillset, with an emphasis on excellent customer support.

• Maintains a customer-focused mindset.

• Device and Ticketing System Management:

• Manage and maintain device management systems and help desk ticketing systems.

• Availability:

• Available after hours and weekends as needed.

• On-call every other weekend to check system status and respond to major system problems within 6 hours.

Leadership Competencies:

• Leads Self
• Communicates Effectively & Candidly
• Drives for Results
• Demonstrates Accountability
• Takes Initiative
• Collaborates

Qualifications/Skills:

• Technical Proficiency
• Strong knowledge of Windows 11 and modern Windows desktop operating systems.
• Strong experience with Windows Server 2019/2022.
• Experience administering Active Directory, Group Policy, DNS, DHCP, and file/print services.
• Experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive.
• Experience supporting Azure or hybrid cloud environments.
• Strong troubleshooting skills across desktops, servers, applications, network connectivity, and identity-related issues.
• Experience with network switches, wireless access points, VPN, and broadband internet troubleshooting.
• Experience supporting or troubleshooting firewalls; WatchGuard and/or Fortinet experience preferred.
• Understanding endpoint protection, spam filtering, MFA, patching, and general security best practices.
• Ability to create documentation, follow procedures, and maintain accurate ticket updates.

Customer Service and Communication:

• Strong customer service mindset.
• Ability to explain technical issues clearly to both technical and non-technical users.
• Ability to understand business processes and support technology needs across departments.
• Strong written and verbal communication skills.

Organizational and Interpersonal Skills:

• Detail-oriented with strong organizational and time-management skills.
• Ability to prioritize work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks, incidents, and projects at the same time.

Availability:

• Travel (25%) required.

Education/Experience:

• Post high-school degree or relevant experience required
• Experience managing Cloud-based solutions required
• Relevant Microsoft, Networking or Cybersecurity certifications preferred
• 3+ years of experience maintaining Windows and O/M365 Systems preferred
• Experience managing Azure products preferred

One of the core values at IDI is Family, and it shows in our benefits! From health coverage (medical, dental, vision) to a 401(k) with a company match, we take care of our team members. Enjoy paid time off for vacation and holidays, plus perks like life and disability insurance and an employee assistance program to support you when you need it most. We know that benefits are an important part of your compensation package, so we'll share full details on eligibility and benefits during the hiring process.