INFORMATION TECHNOLOGY MANAGER I

Job Posting: Production Support Manager

State Controller's Office

JC-524556

• Production Support Manager

INFORMATION TECHNOLOGY MANAGER I

$9,387.00 - $12,579.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 7/27/2026

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

Drop-off

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Job Description and Duties

The California State Payroll System (CSPS) project will deliver a modern solution for Human Capital Management (HCM) including core HR functionality (position control, personnel administration, benefits administration, time management, and travel and expense management) and Payroll with employee self-service and streamlined business processes using innovative technology solutions.

Under general direction provided by an Information Technology Manager II, the Information Technology Manager I (ITM I), serves as the CSPS Application Production Support Manager, providing strategic leadership, direction, and oversight for the production operation, application support services, third-party vendor management, operational readiness, and continuous service improvement initiatives of the CSPS payroll and Human Resources (HR) system.

Duties performed:

(Candidates must perform the following functions with or without reasonable accommodations.)

• Plan, organize, direct, and manage statewide production operations supporting CSPS, ensuring the availability, reliability, performance, and continuous improvement of enterprise HR and payroll services.
• Provide leadership for production support activities by coordinating the work of State staff, third-party vendors, manages service providers, and cross-functional technical and functional teams to maintain stable and secure production environments.
• Direct daily production operations including application support, incident management, problem management, release and deployment coordination, production scheduling, operational readiness, change management, system monitoring, and service restoration activities.
• Oversee workload distribution, production priorities, resource utilization, issue resolution, operational metrics, and service level performance to ensure timely and reliable delivery of statewide HCM services.
• Develop, implement, and maintain production operations standards, operational procedures, support models, knowledge management practices, and governance processes to ensure compliance with State policies, enterprise architecture standards, security requirements, audit controls, and industry best practices.
• Establish and maintain operational standards for secure file transfer services, production interfaces, batch processing, system integrations, and other production support technologies that meet business and operational requirements.
• Lead and direct subordinate supervisors and staff by planning, organizing, assigning, and evaluating workload, establishing priorities, monitoring performance, coaching employees, and promoting professional development to ensure effective production support coverage and continuous operational excellence.
• Oversee production readiness activities for system enhancements, releases, patches, interfaces, data conversions, and department onboarding by collaborating with project teams, business stakeholders, infrastructure teams, and SI to ensure successful implementation into the production environment with minimal operational risk.
• Direct the planning, execution, validation, and maintenance of production validation processes, operational readiness testing, automated regression testing, post-implementation verification, disaster recovery testing, and production support documentation to ensure system stability following releases and production changes.
• Participate in Design, Development, Configuration, and Implementation (DDCI) activities to establish production support requirements, operational processes, monitoring capabilities, support documentation, knowledge transfer, and transition-to-operations deliverables.
• Acquire and maintain expert knowledge of the CSPS solution and supporting technologies to effectively lead long-term production operations.
• Coordinate production support activities with SI, cloud service providers, managed service vendors, infrastructure teams, cybersecurity staff, business partners, and external stakeholders.
• Monitor vendor performance against contractual obligations and service level agreements (SLAs), resolve operational issues, and provides executive leadership with production status reports, operational metrics, risk assessments, and recommendations for continuous service improvement.
• Ensure compliance of CSPS solution development, delivery, production and operation support with State Administrative Manual (SAM), Statewide Information Management Manual (SIMM), security policies, audit requirements, privacy regulations, accessibility standards, and State Controller's Office operational governance practices.

You will find additional information about the job in the Duty Statement.

Working Conditions

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

This position is located at The Emerald Tower on Capitol Mall, steps from Tower Bridge and is walking distance to the State Capitol. The building offers affordable monthly parking, employee gym access, an amenities center, and a beautiful mid-tower garden terrace. It is conveniently situated only blocks from Old Sacramento, numerous restaurants, a seasonal farmer's market, and the Crocker Art Museum. Overlooking the Golden 1 Arena and Downtown Commons, the office is accessible from Sacramento Regional Transit's light rail and bus systems, with convenient access to I-5, I-80, US 50 & US 99.

This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies.

This position is designated as excluded from collective bargaining: Where do I fit in?

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-524556

Position #(s):

051-221-1405-XXX

Working Title:

Production Support Manager

Classification:

INFORMATION TECHNOLOGY MANAGER I

$9,387.00 - $12,579.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Facility:

California State Payroll System

Department Information

The Office of the State Controller (SCO) is the destination employer within the State of California. As California's chief fiscal officer, the Controller's Office ensures accountability and transparency of California's financial practices while promoting fairness and opportunity for all. Here, you'll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state's future.

The California State Payroll System (CSPS) Project at the State Controller's Office plays a vital role in modernizing the state's human resources and payroll infrastructure. This project leads the implementation of an innovative Human Capital Management system that will streamline services for 300,000 state employees. The team manages the development of essential functions including personnel administration, payroll processing, benefits management, and employee self-service capabilities. By joining CSPS, you'll be at the center of a historic transformation, contributing to solutions that will enhance government operations for decades to come.

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Special Requirements

A resume is required.

A Statement of Qualifications is required; please see 'Required Application Package Documents' for instructions.

Take the required examination here:

Information Technology Manager I examination.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/27/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Controller's Office

Human Resources

Attn: Human Resources Office - J.W.

300 Capitol Mall 3rd Floor, Ste 300

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Controller's Office

Human Resources

Human Resources Office - J.W.

300 Capitol Mall 3rd Floor, Ste 300

Sacramento, CA 95814

Applications must be received in HR, postmarked or submitted online by the final filing date.

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

The Statement of Qualifications (SOQ) should be written in narrative format, be no longer than one page in length, using size 12 font and respond to the prompt provided below:

• Describe your relevant work experience and activities that align with the CSPS Production Support Manager position, demonstrating you have the required knowledge, skills and abilities to be successful in this role.

Resumes and cover letters cannot be substituted for the SOQs. Applications submitted without the SOQ will not be considered for the position. Applications submitted without a SOQ in a narrative format will automatically be excluded from the recruitment process.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to uphold SCO's T.R.U.S.T.E.D values.
• Ability to communicate effectively while using tact and good judgment.
• Ability to work under pressure with changing priorities and/or deadlines.
• Ability to work well with others at all levels.
• Ability to formulate and recommend policies and procedures.
• Ability to analyze and resolve complex business problems.
• Ability to make critical and timely decisions.
• Ability to develop and foster collaborative working relationships.
• Ability to develop new and innovative approaches and recommend changes.
• Ability to guide staff in navigating sensitive situations.
• Ability to guide staff in the completion of project artifacts from various sources to facilitate software design, development, testing and implementation.
• Experience with IBM Doors, JIRA, and SharePoint.
• Experience with application development concepts, methodologies, best practices and tools.
• Experience with Vendor Management.
• Experience with reviewing and approving contract deliverables.
• Experience planning, directing, mentoring, and coaching project teams.
• Excellent attendance, dependability, initiative and independence.
• Knowledge of emerging technologies and their application to business processes.
• Knowledge of and experience with the Systems Development Lifecycle (SDLC) principles and practices.
• Knowledge of the California Project Management Framework.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:

PPSD Recruitment

(916) 322-3682

ppsdrecruitment@sco.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Officer

(916) 324-2223

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.