Information Technology Manager

SUMMARY

The Information Technology (IT) Manager is responsible formanaging and continuously improving information systems for the US organization. This position serves as the primary liaison between business stakeholders and technology teams to ensure enterprise applications support business processes, operational goals, compliance requirements, and strategic objectives. The IT Manager plans, establishes, and manages technology projects while coordinating the business and technical aspects of assigned initiatives. This role also oversees the reliable operation andday-to-day maintenance of business applications, telecom systems, desktop andfield devices, customer support, end-user training, and related support functions. The position works closely with executive leadership, functional business leaders, the Subgroup IT Infrastructure team, and external vendors to ensure systems remain secure, reliable, scalable, and aligned with organizational objectives.

Location: Mentor, Ohio

100% On Site In-Office

DUTIES AND RESPONSIBILITIES

• Ensures proper functioning of corporate information processing systems and business applications. Helps business operations utilize information systems to improve efficiency. Works close with senior management to assure corporate goals are met by applying technology to the routines of the business.
• Keeps computer equipment, hardware, and software updated to meet organizational needs and Group IT policies.
• Plan, develop, and implement standard or custom business management applications along with standard operating procedures. Be closely involved in such areas as: data entry coding, policy, procedures, workflow, form design, reporting and systems analysis. Coordinates with all departments in obtaining cooperation and consults with Subgroup and Group IT Departments, and external vendors in performing job duties.
• Establish and maintainapplication specific governance processes, standards and best practices.
• Direct and control all activities of the day-to-day IT functions, including the planning, budgeting, and maintenance of networks in support of any system.
• Schedule audits to systems for the optimization of capacity. Maintenance of equipment and data storage along with maintaining a disaster recovery plan.