Information Technology Manager

Job Summary

The Information Technology (IT) Manager is responsible for the day-to-day management, operation, and support of the organization's technology infrastructure, systems, and services. Reporting to the Director of Technology, the IT Manager ensures the reliability, security, and efficiency of all technology resources while providing leadership for technical support, infrastructure management, cybersecurity, enterprise applications, and technology projects.

The IT Manager serves as a strategic partner to departments across the organization, ensuring technology solutions support business objectives, improving operational efficiency, and providing an exceptional user experience.

Essential Duties and Responsibilities 

Infrastructure & Systems Administration

• Manage the daily operation, maintenance, and performance of the organization's technology infrastructure, including Windows servers, Network infrastructure, Cloud services, Telecommunications, Storage systems, and End-user devices
• Ensure the availability, reliability, and performance of all IT systems and services.
• Maintain system monitoring, backups, disaster recovery, and business continuity processes.
• Oversee hardware and software deployment, upgrades, patch management, and lifecycle replacement.
• Maintain accurate technology asset inventories, licensing records, and technical documentation.

User Support & Service Delivery

• Manage Help Desk operations and technical support services.
• Establish and monitor service level expectations and response times.
• Provide escalation support for complex technical issues.
• Develop and maintain support procedures, knowledge base articles, and user documentation.
• Ensure a high level of customer service throughout the organization

Microsoft 365 & Cloud Services

• Administer the Microsoft 365 environment, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID
• Manage user accounts, permissions, licensing, and security settings.
• Support business applications and coordinate with vendors to resolve issues.
• Evaluate and recommend technology solutions that improve collaboration and productivity.

 Cybersecurity

• Implement and maintain cybersecurity policies, standards, and best practices.
• Monitor systems for vulnerabilities and coordinate remediation efforts.
• Manage endpoint protection, identity and access management, multi-factor authentication, and security monitoring.
• Conduct cybersecurity awareness training.
• Assist with audits, compliance initiatives, and risk assessments.

Networking & Endpoint Management

• Manage and support network switches, wireless infrastructure, firewalls, VPN connectivity, Internet services
• Ensure secure and consistent device configuration and compliance.

Audio/Visual Technology

• Support and maintain conference room technology including Logitech TapIP and/or Q-Sys control systems.
• Support Microsoft Teams Rooms, Zoom Rooms, and Google Meet environments.
• Troubleshoot HDMI, USB, wireless presentation systems, and network-connected conferencing equipment.
• Experience supporting audio systems, including a 64 channel digital mixer, wired and wireless microphones, analog and digital amplifiers, and speakers is preferred.

Project Management

• Lead and participate in technology projects from planning through implementation.
• Develop project schedules, budgets, and resource plans.
• Coordinate internal staff, consultants, and vendors.
• Ensure projects are completed on schedule and within budget.

Leadership & Administration

• Supervise IT support staff, consultants, and third-party vendors.
• Assist the Director of Technology in developing technology strategy and long-term roadmaps.
• Prepare reports, metrics, budgets, and recommendations for technology investments.
• Develop and maintain IT policies, procedures, and standards.
• Participate in after-hours maintenance and on-call support as required.

Skills and Qualifications  

Technical Knowledge

Demonstrated knowledge of:

• Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID)
• Windows Server and Windows desktop administration
• macOS administration
• Active Directory and identity management
• Network infrastructure (switches, wireless, firewalls, VPNs)
• Backup and disaster recovery solutions
• Cybersecurity technologies and best practices
• Audio/Visual systems and conferencing technologies
• Project management methodologies

Skills & Abilities

• Strong leadership and personnel management skills.
• Excellent customer service orientation.
• Exceptional analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Excellent organizational and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while collaborating across departments.
• Commitment to continuous learning and professional development.

Education and Experience 

Education

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Equivalent combinations of education and relevant experience will be considered.

Experience

• Minimum of five (5) years of progressively responsible information technology experience.
• Minimum of two (2) years of supervisory or team leadership experience preferred.
• Experience administering Microsoft 365 environments.
• Minimum of one (1) year of experience supporting macOS systems.
• Experience with Windows Server administration.
• Experience with enterprise networking, cloud services, cybersecurity, and endpoint management.
• Experience managing technology vendors and service providers.

Physical Demands 

• Ability to lift and move equipment weighing up to 40 pounds.
• Ability to work under desks, in server rooms, ceilings, and other technical environments.
• Ability to climb ladders and perform equipment installations when required.
• Ability to travel between organizational locations.

Work Environment 

• Primarily office-based with occasional work in equipment rooms and technical spaces.
• May require evening or weekend maintenance to minimize operational disruptions.
• Participation in an on-call support rotation and alternate weekend work is required.

Compensation

$75,000 - $80,000 annually

A competitive benefits package is provided, including medical, dental, life and long-term disability insurance, a retirement account, and substantial vacation time.

Application Instructions

Please upload your resume and a cover letter to your application. No phone calls or emails, please.  

Please note that while careful consideration will be given to each submission, only a select number of applicants will be contacted due to the volume of interest.

The Studio Museum in Harlem is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, gender identification, national origin, creed, disability, marital status, sexual orientation, or political affiliation. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At the Studio Museum, we are committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success.  

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.