Information Technology Operations - Technology Support Engineer

TekWissen LLC

Hartford, CT

JOB DETAILS
SALARY
$40.70–$43.79
SKILLS
Change Management, Computer Firmware, Configuration Management, Diversity, Failover, File Systems, Healthcare, IBM AIX Operating System, IBM AIX Operating System Administration, IBM Systems, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Information Technology & Information Systems, Knowledge Transfer, On Call, Operating Systems, PCI, Pharmacy, Problem Solving Skills, Production Support, Production Systems, Risk Analysis, Root Cause Analysis, Sarbanes-Oxley Act (SOX), Service Level Agreement (SLA), Software Engineering, Software Patches, Standard Operating Procedures (SOP), Storage Area Network (SAN), Systems Administration/Management, Technical Operations, Technical Support, Technical Writing, Testing, Workforce Management
LOCATION
Hartford, CT
POSTED
2 days ago
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Title: Information Technology Operations - Technology Support Engineer
Work Location: Hartford, CT 06103
Job Type: Temporary Assignment
Work Type: Hybrid
Duration: 11 Months
Client & Project: We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate in the project. The client is a company that provides health care services and is one of the largest pharmacy chains in the United States.
Responsibilities:
  • AIX Administrator (Level 2) Administer and support AIX 7.1/7.2 on IBM Power systems, including system configuration, filesystem management, user administration, and OS hardening.
  • Own L2 incident management, performing advanced troubleshooting for OS, filesystem, boot, SAN related, and application impacting issues; conduct root cause analysis and resolution.
  • Execute AIX patching and maintenance using NIM, including TL/SP updates, OS upgrades, pre checks, execution, and post implementation validation.
  • Administer VIOS environments, including vSCSI/NPIV configuration, SEA networking, backups (mksysb), recovery, upgrades, and connectivity troubleshooting.
  • Manage and support PowerHA (HACMP) clusters, including health checks, failover/fallback activities, DR drills, and cluster issue resolution.
  • Perform change management activities, including preparation and execution of standard and emergency changes, risk assessment, rollback planning, and release support.
  • Support storage and filesystem operations, including SAN attached disks, multipathing, GPFS basic administration, and coordination with storage teams.
  • Participate in infrastructure initiatives such as SAN migrations, firmware upgrades, DC/DR activities, audits (PCI/SOX), and platform remediation tasks.
  • Maintain technical documentation, runbooks, SOPs, and environment details; provide knowledge transfer and guidance to L1 teams.
  • Collaborate with application, network, storage, and L3/SME teams to ensure platform stability and meet SLA commitments.
  • Provide on call and weekend support as required for production systems and critical changes..
Must-have skills:
  • AIX
  • VIOS/IBM Power Systems
  • PowerHA/HACMP
Nice to Have:
  • SAN/GPFS
  • NIM
  • L2 Production Support/ITIL Processes
Education needed:
  • Bachelor's Degree
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/