INFORMATION TECHNOLOGY SPECIALIST

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Home " Jobs " Full Time " INFORMATION TECHNOLOGY SPECIALIST

INFORMATION TECHNOLOGY SPECIALIST

City of East Providence

Employment Opportunity

Information Technology Specialist

Salary: $54,326 (Pay Grade 35)

Union Affiliation: EPPMTEA

Summary: Under the supervision of the Director of Technology, the Information Technology (IT)

Specialist will support the municipality's technology infrastructure, with a specialized focus on

emergency communications systems. The IT Specialist ensures that all technology platforms -

including public safety communications, 9-1-1 systems, dispatch applications, and municipal IT

networks - operate securely, reliably, and efficiently. The IT Specialist will collaborate closely with

police, fire, emergency management, and other municipal departments to maintain mission-critical

services that protect public safety and ensure continuity of operations. The regular schedule of the

IT Specialist is 8am-4pm. However, the IT Specialist will be required to respond after regular hours

to emergencies related to the communications system or for other scheduled maintenance. For this

reason, there will be a degree of flexibility in the schedule of the IT Specialist.

Responsibilities: The following list of responsibilities are meant to describe the general nature

and level of work being performed. It is not intended to be construed as an exhaustive list of all

responsibilities, duties and skills required for the position.

• Maintain, configure, and troubleshoot public safety communications technologies,

including 9-1-1 call systems, CAD (Computer-Aided Dispatch), radio networks, and

interoperability platforms.

• Ensure continuous availability of emergency communications systems, including

redundancy and backup solutions.

• Coordinate with state and regional emergency communications authorities for

compliance and upgrades.

• Provide on-call support during emergencies, disasters, and large-scale incidents.
• Install, configure, and maintain hardware, software, and network systems for municipal

departments.

• Provide technical support and training to staff on IT and communication systems.
• Maintain inventory of IT and communications equipment and assist in procurement.
• Cybersecurity and Data Management
• Implement cybersecurity policies and ensure compliance with state and federal

regulations.

• Protect sensitive municipal and emergency communications data through secure

storage and encryption methods.

• Support disaster recovery and business continuity planning.
• Assist with planning and implementation of new technology initiatives, including

upgrades to public safety communications systems in coordination with the IT Director.

• Serve as liaison between municipal departments, vendors, and service providers.
• Document systems, procedures, and troubleshooting guides for internal use.
• Ability to respond to after-hours emergencies.
• Strong communication and interpersonal skills for working with diverse municipal teams.
• Commitment to confidentiality and information security.
• Responsible for the emergency backup and recovery process.
• Performs related duties as required.

Preferred Knowledge, Skills, and Experience:

• Knowledge of networking, VoIP, radio systems, and CAD applications.
• Familiarity with public safety software (e.g., 9-1-1, dispatch, records management).
• Strong troubleshooting and problem-solving skills.
• Experience with cybersecurity best practices and IT governance.
• Experience in public safety communications or municipal IT.

Minimum Requirements:

• Associate's degree in Information Technology, Computer Science, or A+ and Network+

Certification or equivalent combination of education and experience. (Bachelor's

Degree preferred).

• 3-5 years of experience in IT Helpdesk or as an IT Specialist.
• Must pass a test of technical professional knowledge to proceed to oral exam.
• Must pass a public safety background check with the East Providence Police

Department.

Physical Requirements:

• Must be able to lift up to 50 pounds.

Examination Weight: 20% Written / 80% Oral

Application Process:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment....

Application Deadline: October 16, 2026

At the City of East Providence we celebrate the diversity of our citizenry, and are proud to

encourage inclusiveness in our workforce. We do not discriminate on the basis of race, color,

national origin, sex, religion, age or disability in employment or the provision of services.

ADA/AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Submission Deadline

Saturday, October 17, 2026

Employment Type:

• Full Time

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City of East Providence, Rhode Island

• East Providence City Hall

145 Taunton Ave.

East Providence, RI 02914

• (401) 435-7500
• Monday - Wednesday 8AM to 4PM

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Friday 8AM to 1PM

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• Home

• Government

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• Office of the Mayor

• Mayor Roberto L. DaSilva

• Mayoral Staff

• Transparency

• Budget

• Latest News

• Press Releases

• Suggestion Box

• Emergency Alerts

• Register for Emergency Alerts

• City Council

• East Providence City Council

• Elected Officials

• Charter and Ordinances

• Current Council Agenda

• View Archived Council Meetings

• Watch Council Meeting

• Departments & Divisions

• City Department Directory

• East Providence School Department

• East Providence Housing Authority

• Department Heads

• Staff Directory

• Document Library

• Boards and Commissions

• All Boards and Commissions

• Vacancies

• Apply for a Position

• Board Meeting Calendar

• Board Members

• Expirations

• Doing Business

• Starting Your Business

• Planning Checklists

• Building Inspection

• Zoning Application

• Tax Stabilization Program

• GIS

• Running Your Business

• New Business Registration

• Annual Return

• Business Registration Renewal

• Building Permit Application (Online)

• Land Evidence Records Fees

• Land Evidence Search

• Purchasing

• RFP's and Bids

• BidNet Direct - Rhode Island Purchasing Group

• Local & State Resources

• Chamber of Commerce

• Community Development

• Economic Development

• Waterfront Development

• Available Properties

• Pay or Apply

• Pay

• Water & Sewer

• Pay Your Ticket

• Pay Your Traffic Camera Ticket

• Real Estate Taxes

• Motor Vehicle Tax

• Tangible Property

• Register to Pay Water Bill Online

• Apply

• Washington Bridge Small Business Grants

• Employment Opportunities

• Permits

• Library Card

• Marriage License, Birth, Death Certificate

• City Licenses

• Exemptions

• City Calendar

• Transparency

• Public Safety Camera Program

• Intersection Safety Cameras

• School Zone Speed Enforcement Cameras

• Fiscal Policy & Transactions

• Budgets & Audits

• Employee Contracts

• 2026 Council Approved Budget

• OpenGov

• Records & Services

• Public Records Request

• Council Meeting Minutes & Videos

• American Rescue Plan Act (ARPA)

• ARPA Programs & Funds

• East Providence ARPA Survey

• Community

• Residents

• Register to Volunteer

• City Trees

• Crescent Park Carousel Gift Shop

• East Bay Community Action Program (EBCAP)

• Energy Savings

• Historical Society

• Library

• Local News

• Non-Profit Organizations

• Public Parks

• Public Schools

• Request for Service

• Senior Center

• Group Activities

• Bold Point Park Concerts

• Crescent Park

• RAD Women's Physical Defense

• Recreation Facilities Schedule

• Public Parks & Facilities Public Use Application

• Youth Sports

• Visitors

• Historical Sites & Landmarks

• Crescent Park Carousel

• Cape Verdean Museum

• East Bay Bike Path

• Public Parks

• Comprehensive Plan

• Comprehensive Plan 2020-2040

• Community Center

• East Providence Community Center

• Home

• Government

• Mayor's Office

• Office of the Mayor

• Mayor Roberto L. DaSilva

• Mayoral Staff

• Transparency

• Budget

• Latest News

• Press Releases

• Suggestion Box

• Emergency Alerts

• Register for Emergency Alerts

• City Council

• East Providence City Council

• Elected Officials

• Charter and Ordinances

• Current Council Agenda

• View Archived Council Meetings

• Watch Council Meeting

• Departments & Divisions

• City Department Directory

• East Providence School Department

• East Providence Housing Authority

• Department Heads

• Staff Directory

• Document Library

• Boards and Commissions

• All Boards and Commissions

• Vacancies

• Apply for a Position

• Board Meeting Calendar

• Board Members

• Expirations

• Doing Business

• Starting Your Business

• Planning Checklists

• Building Inspection

• Zoning Application

• Tax Stabilization Program

• GIS

• Running Your Business

• New Business Registration

• Annual Return

• Business Registration Renewal

• Building Permit Application (Online)

• Land Evidence Records Fees

• Land Evidence Search

• Purchasing

• RFP's and Bids

• BidNet Direct - Rhode Island Purchasing Group

• Local & State Resources

• Chamber of Commerce

• Community Development

• Economic Development

• Waterfront Development

• Available Properties

• Pay or Apply

• Pay

• Water & Sewer

• Pay Your Ticket

• Pay Your Traffic Camera Ticket

• Real Estate Taxes

• Motor Vehicle Tax

• Tangible Property

• Register to Pay Water Bill Online

• Apply

• Washington Bridge Small Business Grants

• Employment Opportunities

• Permits

• Library Card

• Marriage License, Birth, Death Certificate

• City Licenses

• Exemptions

• City Calendar

• Transparency

• Public Safety Camera Program

• Intersection Safety Cameras

• School Zone Speed Enforcement Cameras

• Fiscal Policy & Transactions

• Budgets & Audits

• Employee Contracts

• 2026 Council Approved Budget

• OpenGov

• Records & Services

• Public Records Request

• Council Meeting Minutes & Videos

• American Rescue Plan Act (ARPA)

• ARPA Programs & Funds

• East Providence ARPA Survey

• Community

• Residents

• Register to Volunteer

• City Trees

• Crescent Park Carousel Gift Shop

• East Bay Community Action Program (EBCAP)

• Energy Savings

• Historical Society

• Library

• Local News

• Non-Profit Organizations

• Public Parks

• Public Schools

• Request for Service

• Senior Center

• Group Activities

• Bold Point Park Concerts

• Crescent Park

• RAD Women's Physical Defense

• Recreation Facilities Schedule

• Public Parks & Facilities Public Use Application

• Youth Sports

• Visitors

• Historical Sites & Landmarks

• Crescent Park Carousel

• Cape Verdean Museum

• East Bay Bike Path

• Public Parks

• Comprehensive Plan

• Comprehensive Plan 2020-2040

• Community Center

• East Providence Community Center

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