Job Description
Essential Duties;
· Working with the rest of the team, the IT Specialist will support many different components and systems such as:
o Hardware (laptops, desktops, etc.)
o Windows
o Office 365 (web and desktop applications)
o Software applications used by the agency
o Cell phones/Mobile Device Management (MDM)
o Copiers/Printers
o Network (switches, APs, etc.)
o Badge Access Control System
o Account creation/support
o Server Administration
o Conference Room Equipment
o Email Security/Administration
o Office 365 Administration
· Be responsible for monitoring and resolving IT Help Desk requests
· Prepare laptops, cellphones, etc. for use/reuse and other equipment deployment tasks
· Provide equipment & training for new hires as part of the onboarding process
· Projects may include:
o New Inventory/ Asset Management System
o New IT Support Ticketing System
o New/Updated policies and procedures for:
§ Equipment Refresh Schedule
§ Electronics Recycling Schedule
· Other tasks as assigned
Numbers & Facts
| Location | Detroit, MI |
| Job Type | Full-time |
Skills
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