INFORMATION TECHNOLOGY SPECIALIST II

State Of California

Sacramento, CA

JOB DETAILS
SALARY
$8,625–$11,557 Per Year
SKILLS
Administrative Skills, Analysis Skills, Asset Management, Automation, Beverages, Business Analysis, Business Skills, Change Requests/Orders, Communication Skills, Conservation, Continuous Improvement, Diversity, Documentation, Government, IT Service Management (ITSM), Information Technology & Information Systems, Information/Data Security (InfoSec), Management of Information Systems/Technology (MIS), Needs Assessment, Operational Improvement, Operational Support, Operations Processes, Organizational Development/Management, People Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Recycling, Reporting Dashboards, Requirements Management, Service Delivery, ServiceNow, Software Development, Systems Administration/Management, Systems Maintenance, Team Lead/Manager, Technical Leadership, Technical Support, Technical Writing, Testing, Time Management, User Interface/Experience (UI/UX), Waste Management
LOCATION
Sacramento, CA
POSTED
4 days ago

Job Posting: Information Technology Specialist Il

Department of Resources Recycling & Recovery

JC-523749

  • Information Technology Specialist Il

INFORMATION TECHNOLOGY SPECIALIST II

$8,625.00 - $11,557.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 7/17/2026

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

Drop-off

Print Job

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Job Description and Duties

Under general direction of the Information Technology Manager I, the incumbent works within the department's Infrastructure Network and Help Center Office in support of the mission of the department through the protection of the confidentiality, security, and availability of department information resources and through the continuous improvement of the department's information security program. Areas of responsibility include supporting the mission of CalRecycle through the design, administration, and continuous improvement of enterprise ServiceNow solutions, IT Service Management processes, and related technical services. The incumbent ensures the confidentiality, integrity, and availability of departmental information systems and contributes to the reliability and effectiveness of enterprise service management operations.

The incumbent functions in multiple capacities, including technical lead, subject matter expert, team lead, team member, and independent analyst. Responsibilities include the design and development of ServiceNow solutions; administration of the platform; leadership in platform governance; ITSM process support and enhancement; data analysis and reporting; stakeholder consultation; and participation in departmental IT initiatives. The incumbent is expected to communicate complex technical concepts clearly to technical staff, management, and program personnel, prepare documentation and reports, facilitate meetings, and contribute to organizational planning efforts.

Beginning July 1, 2026, CalRecycle staff will be office centered, requiring employees to report to the office at least four days per week. This position may be eligible for hybrid telework under Government Code 14200, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program needs. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the positions designated headquarter location, as reflected on the duty statement and at their own expense.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

  • INFORMATION TECHNOLOGY SPECIALIST II

Additional Documents

  • Job Application Package Checklist
  • Duty Statement

Position Details

Job Code #:

JC-523749

Position #(s):

835-354-1414-001

Working Title:

Information Technology Specialist Il

Classification:

INFORMATION TECHNOLOGY SPECIALIST II

$8,625.00 - $11,557.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

California's Department of Resources Recycling and Recovery (CalRecycle) brings together the state's recycling and waste management programs to move the state towards a circular economy that reduces waste and reuses all materials.

Through landmark initiatives like the Integrated Waste Management Act and Beverage Container Recycling and Litter Reduction Act, California works toward a society that uses less, recycles more, and takes resource conservation to higher and higher levels.

CalRecycle's Mission: Protecting California's environment and climate for the health and prosperity of future generations through the reduction, reuse and recycling of California resources, environmental education, disaster recovery and the transition from a disposable to a fully circular economy.

CalRecycle values diversity, equity, and inclusion throughout the organization. We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees is essential to inspiring innovative solutions. Together we further our mission to protect the environment and preserve resources by empowering Californians to reduce, reuse, and recycle. Join CalRecycle to improve the lives of all Californians.

Department Website: http://www.calrecycle.ca.gov

Special Requirements

When submitting application in hard copy, applicants are required to submit a standard state application (Form Std.678) with an original signature, and clearly indicate RPA 25-300 & Position # 835-354-1414-001 in the "Job Title(s)" section of the Standard State Application or you will not be considered for the position.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/17/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Resources Recycling & Recovery

N/A

Attn: Human Resources - RPA 25-300

P.O. Box 4025, MS 19A

Sacramento, CA 95812-4025

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Resources Recycling & Recovery

N/A

Human Resources - RPA 25-300

1001 I Street, 19th Floor

Sacramento, CA 95812-4025

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -

Applicants must submit a Statement of Qualifications (SOQ) for this recruitment. Please see "Statement of Qualifications" section below for instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Experience administering, configuring, developing, or supporting the ServiceNow platform in an enterprise environment.
  • Experience with one or more ServiceNow modules such as Incident, Request, Change, Problem, Knowledge, Service Catalog, CMDB, HRSD or Asset Management.
  • Ability to analyze business needs and translate them into technical solutions.
  • Experience designing, configuring, testing, implementing, and maintaining system enhancements or workflows.
  • Knowledge of ITSM processes, practices, and related operational support functions.
  • Experience supporting service delivery improvements through automation, standardization, or process enhancement.
  • Experience working with business users, management, technical teams, and vendors.
  • Ability to provide consultation, resolve issues, and communicate technical concepts clearly.
  • Experience preparing technical documentation, procedures, reports, dashboards, or user instructions.
  • Ability to organize and present information clearly and accurately. Ability to manage multiple assignments, meet deadlines, and support complex technical efforts.
  • Experience participating in projects, implementations, upgrades, or system improvement initiatives.
  • Certified System Administrator, Certified Application Developer, and Implementation Specialist certification(s).

Benefits

In addition to a compelling vision for California, CalRecycle offers competitive pay, benefits, and features for its workforce. To review the pay and benefits offered to California civil service staff, please review CalHR's website at CalHR Benefits Website - CalHR

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.calrecycle.ca.gov

Human Resources Contact:

Human Resources - RPA 25-300

(916) 341-6646

Careers@calrecycle.ca.gov

Hiring Unit Contact:

Isaac Clark

(916) 324-1200

isaac.clark@calrecycle.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Officer

(916) 341-6660

EEO@calrecycle.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

Applicants must complete a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion prepared by the applicant describing how the applicant's skills, knowledge, abilities, education, training, and experience qualify them for the position. Applications received without this information may not be considered for this position. SOQ should have a title of "Statement of Qualifications, Your Name," be no more than 2 pages, and no smaller than 12-point font.

  • Describe your experience administering, configuring, developing, or supporting the ServiceNow platform in an enterprise environment. Include specific examples of tasks you performed, challenges you addressed, and the outcomes of your work.
  • Discuss your experience working with one or more ServiceNow modules (such as Incident, Request, Change, Problem, Knowledge, Service Catalog, CMDB, HRSD, or Asset Management). Describe how you used these modules to improve operational processes or end-user experience.
  • Describe your ability to analyze business needs and translate them into technical solutions. In your response, provide an example of a situation where you gathered requirements, identified gaps or opportunities, and developed a technical approach that met the business goals.
  • Explain your ability to provide consultation, resolve issues, and communicate technical concepts clearly. Provide a specific example demonstrating how you explained a technical issue or solution to a non-technical audience and the impact of your communication.

Please note Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted. Responses must be numbered and submitted in the same order. Applications received without an SOQ may be rejected.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

About the Company

S

State Of California