Information Technology Specialist (Weekend Shift)

The Information Technology Specialist supports the systems and workflows that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services. Working directly with the Director of IT Operations, this role focuses on user access, Microsoft 365 administration, Level 1 support, and hardware logistics for a fully remote workforce.

This position is specifically designed to provide strong operational coverage during weekends and extended-hour support windows. Success in this role is less about deep technical expertise and more about reliability, follow-through, urgency, and attention to detail in a high-volume healthcare environment.

Essential Functions

Access & Account Management

• Process and track access requests across multiple client healthcare systems
• Coordinate with client IT teams to obtain credentials and resolve access issues
• Maintain accurate tracking of access status, expirations, and dependencies
• Escalate delays that impact clinical operations or nurse readiness

Microsoft 365 Administration

• Provision and deprovision users in Microsoft 365 / Entra ID
• Manage group memberships and access permissions
• Support identity and access workflows across systems

End User Support

• Respond to support tickets and provide Level 1 troubleshooting
• Resolve login, access, and device-related issues
• Escalate complex or recurring issues with clear documentation
• Support operational continuity during weekends and after-hours periods

Onboarding, Offboarding & Hardware

• Support onboarding and offboarding for remote employees
• Configure, ship, and track laptops and end-user equipment
• Maintain accurate inventory and device lifecycle tracking
• Coordinate retrieval, wiping, and redeployment of returned devices
• Maintain and improve operational documentation and runbooks

Work Schedule & Location

This position is on-site in Brentwood, Tennessee.

Schedule

• Saturday: 7:00 AM - 7:00 PM
• Sunday: 7:00 AM - 7:00 PM
• Monday: 10:00 AM - 7:00 PM
• Tuesday: 10:00 AM - 7:00 PM

This is a full-time position supporting a 24x7x365 healthcare operation. Flexibility and reliability during high-volume support periods are essential.