Information Technology Supervisor
Salary
$108,963.04 - $152,094.78 Annually
Location
21865 Copley Drive, Diamond Bar, CA
Job Type
Full-Time
Job Number
26:26:EV
Department
Information Management
Opening Date
06/04/2026
Closing Date
6/18/2026 11:59 PM Pacific
SOUTH COAST AQMD AND JOB OVERVIEW
This is a promotional recruitment, open only to current South Coast AQMD employees, and is expected to result in a list from which current and future Information Technology Supervisor vacancies may be filled, during the 6-month life of the list.
There is currently one vacancy approved to be filled in the Network Services unit of the Information Management Department.
ABOUT THIS POSITION
Under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for the analysis, evaluation, enhancement, development, design, programming, testing, implementation, documentation, and maintenance of a variety of information technology systems and programs for South Coast AQMD; ensures work quality and adherence to established policies and procedures; performs the most technical and complex tasks relative to assigned area of responsibility; and performs related work as required.
EXAMPLE OF DUTIES
The general Example of Duties for this classification are highlighted below, for full description of duties please refer to the job description linked here.
Plans, prioritizes, assigns, supervises, reviews, and participates in the work of staff responsible for the analysis, evaluation, enhancement, development, design, programming, testing, implementation, documentation, and maintenance of the data and voice communications systems for South Coast AQMD.
Establishes schedules and methods for providing information systems services; identifies resource needs; reviews needs with appropriate management staff; allocates resources accordingly.
Participates in the development of policies and procedures; monitors work activities to ensure compliance with established policies and procedures; makes recommendations for changes and improvements to existing standards and procedures.
Supervises the programming of committee meeting webcasting and web conferencing.
Recommends and assists in the implementation of goals and objectives; implements approved policies and procedures.
Participates in the selection of information technology staff; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline procedures.
Participates in the preparation and administration of the information technology program budget; submits budget recommendations; monitors expenditures.
Participates in developing and administering security strategy, policies, and procedures for network availability, security, and related services; ensures compliance with South Coast AQMD standards.
Oversees and participates in performing comprehensive systems analysis to design and develop new systems and enhancements to current systems; consults, confers, and coordinates activities with users, staff from various departments, outside agencies, and vendors to resolve program, system, operational, and procedural problems; analyzes problems and recommends corrective action.
Prepares analytical and statistical reports on operations and activities.
Project management.
Prepares feasibility studies.
Prepares system improvement recommendations with the associated plan and implementation.
Prepares RFP and RFQ.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology.
Performs other duties as assigned.
MINIMUM AND DESIRABLE QUALIFICATIONS
DESIRABLE QUALIFICATIONS
In addition to the Minimum Qualifications that follow, the most desirable candidates will also possess the greatest number of the following certifications:
MINIMUM QUALIFICATIONS
EXPERIENCE:
Any combination of the following education and experience may demonstrate the required knowledge, skills, and abilities for the position:
EDUCATION:
A Bachelors degree from an accredited college or university with major coursework in information systems, computer science, or a related field.
LICENSES AND CERTIFICATIONS: Possession of, or ability to obtain, a valid California Drivers License by time of appointment.
KNOWLEDGE OF: Principles, practices, and methods of administering and coordinating a comprehensive information systems and telecommunications program; principles and practices of budget development, administration, and accountability; organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs; information technology systems and database management, including hardware equipment, software applications, security systems, computer networks, telecommunications, and other electronic office automation systems; principles and practices of information technology and telecommunications systems analysis and design; network and server infrastructure, storage, and security design, analysis, installation, and management methods and techniques; fundamental understanding of network, security and internet concepts (firewalls, traffic filtering, load balances, web browsers, TCP/IP, SSL, and HTTP); fundamental understanding of cloud base computing and server, storage, and network virtualizations; SAN products and technologies; Audio and Visual products and technologies for local and remote conference centers; wired and Wireless LAN and WAN technologies with multi-media contents; Microsoft Windows Client and Servers software technologies; principles and practices of project management, identifying technology needs and issues, researching and evaluating technology, applications, and the most effective courses of action, and implementing solutions; variety of HP storage systems, Windows Operating Systems; Linux Operating Systems; Cisco Communications systems; Cisco routers/switches set- up and configuration for VolP connectivity; web and video conferencing coordination, configuration, set-up, operation, and support; industry standards for the backup and recovery of network and server infrastructure and data; recent and on-going developments, current literature, and sources of information related to information systems, cloud based computing, and telecommunications programs; applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; research techniques, methods, and procedures and technical report writing practices and procedures; modern office practices and methods; principles and procedures of record keeping and reporting; English usage, spelling, vocabulary, grammar, and punctuation; techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and South Coast AQMD staff.
ABILITY TO: Plan, organize, schedule, assign, review, and evaluate the work of and train staff; Recommend and implement goals, objectives, and practices for providing effective and efficient services; evaluate and recommend improvements in operations, procedures, policies, or methods; analyze department procedures and data to develop logical solutions to complex systems problems; recommend, evaluate, design, develop, test and install complex operating systems, applications and supporting hardware and software; provide advanced-level technical support for the implementation and maintenance of Information Technologies and telecommunications systems; provide account management, billing support and administration related to mobility carriers and devices; coordinate, direct, and implement a comprehensive information systems program suited to meet the needs of South Coast AQMD; operate, install, maintain, configure, and troubleshoot a variety of highly technical telecommunications equipment including mobile devices, e-mail, VPN, and WiFi configurations; perform specialized and technical support functions in the design, analysis, engineering, implementation, and management of telecommunications systems, storage, and security; perform analyses of network and server requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient network and server system utilization; participate in design sessions and process improvement sessions to identify business and user needs and discuss network and server capabilities and modifications needed for improvement; interpret, apply, and explain applicable Federal, State, and local policies, procedures, laws and regulations; establish and maintain a variety of filing, record keeping, and tracking systems; prepare clear and concise reports, correspondence, policies, procedures, and other written materials; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; stay abreast of new trends and innovations in the field of information technologies, telecommunications and audio-visual systems; use English effectively to communicate in person, over the telephone, and in writing; use tact, initiative, prudence, and independent judgment within general policy and legal guidelines; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
OTHER IMPORTANT INFORMATION
APPLICATION PACKETS MUST INCLUDE
Job application must be completely filled out. A resume cannot be substituted for the required information. Be sure to detail any education, training or other relevant coursework that would make you a particularly strong candidate.
THE SELECTION PROCESS
Application packets, including responses to the Supplemental Questionnaire, will first be screened, and the most competitively qualified candidates will be invited to the next step in the process, which is expected to be an application assessment and/or qualifying interview. (Please note that some assessments may be conducted remotely).
Only those who demonstrate at each successive step of the selection process that they are among the most competitively qualified will be advanced to the next step. (Meeting the minimum qualifications does not guarantee an invitation to future steps in the process.)
Following the assessment, a ranked eligible list is expected to be created, from which current and future vacancies may be filled, during the 6-month life of the list.
Important note for potential candidates who do not have the continued and unrestricted right to work full time in the United States: If you currently, or will in the future, require sponsorship (i.e., H1-B Visa) in order to maintain your right to work in the United States, you are welcome to participate in this recruitment process, this position is not eligible for visa sponsorship.
South Coast AQMD reserves the right to add, delete, or modify any elements of the selection process as deemed appropriate, based on the number and quality of applicants at each step.
Candidates who may need accommodations during the selection process must call the Human Resources Department at least one week prior to any test dates.
If you have any questions regarding this recruitment, please contact the Human Resources Department at (909) 396-2800.
TECHNICAL & ENFORCEMENT EMPLOYEE BENEFIT OVERVIEW
BENEFIT
DESCRIPTION
Monthly Benefit Allotment
$1,912, to purchase medical, dental, and life insurance, with unused portion paid to you as cash. Your insurance coverage becomes effective on the first of the month following completion of 30 dyas of continuous service. Dependent children may be covered to age 26 on medical, dental and vision plans.
Medical Health Plans
Blue Shield PPO
Blue Shield PPO Savings Plus 2250 (High Deductible Plan)
Blue Shield HMO
Kaiser HMO
Kaiser HSA HMO 1500 (High Deductible Plan)
Dental Plans
Delta Dental PPO (without orthodontic benefits)
Delta Dental PPO (with orthodontic benefits for children only)
DeltaCare (PMI) Dental
Vision Plan
EyeMed - Optional
Life Insurance
$10,000 Term Life Insurance
(Optional additional life insurance, paid by you, at 1X, 2X, or 3X your salary)
Employee Assistance Program (EAP)
Claremont EAP, powered by Uprise Health. EAP benefits are available to all employees and their familes at no cost to you. The EAP offers confidential advice, support and practical solutions to real-life issues. Confidential Therapy, 24-hour crisis help and online peer support groups.
Accidental Death & Dismemberment
Optional
Section 125
Optional Plans (Medical Reimbursement; Dependent Care)
Work Schedule
Four 10-hour days, Tuesday through Friday
Vacation
80 hours per year, increasing to 120 after five years
Holidays
13 paid holidays per year
Sick Leave
100 hours per year
Other Leaves
Bereavement; Jury Duty; Military; Witness
Tuition Reimbursement
Reimbursed up to $5,000 per year
Deferred Compensation (457 Plan)
Optional (Employee may contribute up to the IRS maximum). South Coast AQMD matches, dollar for dollar, up to $300 per year for the regular plan.
Retirement
2.5% @ 67 defined benefit plan - Applies to employees hired on or after January 1, 2013 who, at time of hire, were not members of the San Bernardino County Employees Retirement Association (SBCERA) or another public employee retirement system through which reciprocity may be established.
2.0% @ 55 defined benefit plan - Applies to employees who, prior to January 1, 2013, were active members of SBCERA or another public employee retirement system through which reciprocity may be established.
Employees pay only the Medicare portion of Social Security.
1/1/2024
01
Please describe your experience supporting and administering enterprise network, telecommunications, wireless, server, storage, and security infrastructure. Include the technologies used, your level of responsibility, and years of experience in each area.
02
Describe your experience effectively leading or supervising technical and operational staff. In your response, include team size and your approach to performance management and staff development.
03
Please give an example of a complex information technology issue or project that required collaboration with multiple departments, vendors, contractors, or external agencies. In your response, include the issue or project, the stakeholders, the actions taken, and final outcome.
Required Question
Employer South Coast Air Quality Management District
Address 21865 Copley Drive
Diamond Bar, California, 91765
Phone 909-396-2800
Website http://www.aqmd.gov