INFORMATION TECHNOLOGY SUPERVISOR II

Job Posting: Tech Support Supervisor

State Air Resources Board

JC-534370

• Tech Support Supervisor

INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/15/2026

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

Drop-off

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Job Description and Duties

The Information Technology Operations and Support Branch (ITOSB) is responsible for the implementation, enhancement, and maintenance of the California Air Resources Board's (CARB's) office automation computer systems and supporting infrastructure. CARB's network, desktop, telecom and enterprise systems support more than 2,000 end users in Sacramento, SoCal and other remote sites. ITOSB provides Technical Support services of IT assets; IT communications (service desk, email support, telecom); to all CARB staff. In addition to these roles, ITOSB works closely with the Systems Development and Support Branch (SDSB) and the Security Operations Center (SOC) to successfully and securely deliver mission-critical business applications and support services to CARB programs and external stakeholders.

The Tech Support Section (TSS) provides second level support of desktop computers and printers, smart devices, and serves as an IT resource center to all CARB staff. TSS works to successfully and securely deliver mission-critical business applications and support services to CARB programs and external stakeholders.

Under general direction of the Information Technology Manager (ITM) II of the ITOSB, the Information Technology Supervisor (IT Sup) II provides direct supervision of IT staff supporting Headquarters and remote sites throughout Northern CA for the TSS. Develops a high-performance team and fosters a culture of continuous improvement. The IT Sup II provides technical leadership to staff; and provides project management and technical expertise in support of the most complex CARB IT projects. The IT Sup II is responsible for, but not limited to, a variety of highly complex and technical IT activities that include supporting CARB end users with workstations, business applications, databases, networks, servers, telecom, and office automation systems. In this capacity, the IT Sup II coordinates administration and support activities for TSS IT staff. Responsible for the hiring, training, development, and appropriately addressing staff performance issues as necessary for all section resources. The IT Sup II will serve as a backup to the IT Sup II in Southern California.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position may be eligible for hybrid in-office work and in-state telework. The amount of telework is at the agency's discretion and is based on the California Air Resources Boards' (CARB) current telework policy. While the CARB may support telework, some in-person attendance is also required.

The positions at the CARB may be eligible for telework with in-person attendance based on the operational needs of the position under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria outlined in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of hybrid telework eligibility, all employees may be required to report to the position's designated headquarters location at their own expense, as indicated on their duty statement.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

• Position located in a high-rise building.
• Requires being stationary, consistent with office work, for extended periods.
• Standard office environment (artificial lighting, controlled temperature, etc.)
• Daily use of a personal computer, office equipment, and/or telephone.
• Must be able to move/transport IT equipment weighing up to 50 pounds, with or without reasonable accommodation

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SUPERVISOR II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-534370

Position #(s):

673-860-1404-002

Working Title:

Tech Support Supervisor

Classification:

INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to www.dhs.gov/e-verify

CARB values diversity at all levels of the organization and is committed to fostering an environment where employees from various backgrounds, cultures, and personal experiences are welcomed and can thrive. CARB believes the diversity of our employees collectively makes up one of the world's most respected environmental organizations. CARB offers various modern interview options, including remote phone and video interviews. Join CARB and help us improve the lives of all Californians.

Department Website: http://www.arb.ca.gov

Special Requirements

Applicants must include a Supplemental Questionnaire (SQ) for this recruitment. Applications without an SQ or including an SQ that does not directly answer all the items below will not be considered. Cover letters and resumes do not take the place of the SQ.

Require Name on SQ

Maximum number of pages: 2 (Arial font, 12 point, single spaced, 1-inch margins)

1. Describe your information technology knowledge and experience.

Identify the IT domains, technologies, systems, or services in which you have experience, and provide specific examples that demonstrate the depth and breadth of your technical expertise.

2. Describe your supervisory and management experience in an information technology environment. Include your experience leading technical support personnel, assigning and prioritizing work, managing performance, developing staff, and ensuring effective delivery of IT services.

3. Describe your experience establishing and maintaining effective working relationships with executives and managers, internal and external stakeholders, control or oversight agencies, and technology vendors. Provide examples of how you have used communication, collaboration, negotiation, or relationship management to achieve successful outcomes.

4. Describe your experience developing and implementing creative or innovative solutions to business and technology challenges. Provide examples of how you evaluated a business need or operational issue, developed a solution, engaged appropriate stakeholders, and improved the delivery, reliability, efficiency, or quality of IT products and services.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/15/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Air Resources Board

Monica Walden

Attn: Classification and Certification Unit

1001 I Street, 5th Floor

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Air Resources Board

Monica Walden

Classification and Certification Unit

1001 I Street, 5th Floor

Sacramento, CA 95814

The drop-off location is non-operational on weekends and holidays.

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -

Supplemental Questionnaire (SQ) - Please see the Special Requirements section of this job advertisement for detailed instructions for the SQ submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

1. Strong knowledge of personal computer hardware, Microsoft Windows operating systems, Microsoft 365 applications, and enterprise desktop technologies.

2. Demonstrated ability to deliver high-quality customer service while supporting users with varying levels of technical knowledge and business needs.

3. Strong verbal communication skills, including the ability to clearly explain technical concepts, issues, and solutions to both technical and nontechnical audiences.

4. Commitment to continuous learning and professional development, with the ability to adapt to evolving technologies, tools, and operational practices.

5. Professional, collaborative, and solutions-oriented approach when working with customers, team members, and business partners.

6. Proven ability to prioritize competing assignments, manage workload effectively, and meet established deadlines in a fast-paced technical environment.

7. Ability to evaluate technical information, assess complex situations, identify relevant factors, and develop sound recommendations or courses of action.

8. Demonstrated troubleshooting and problem-solving skills, including the ability to identify root causes, evaluate alternatives, and implement effective technical solutions.

9. Strong organizational skills with the ability to manage multiple assignments, maintain accurate records, and follow established operational processes.

10. Strong written communication and technical documentation skills, including the ability to develop clear procedures, support documentation, knowledge articles, and technical guidance.

11. Working knowledge of enterprise networking and data communications concepts, including TCP/IP, DNS, DHCP, wired and wireless connectivity, VPN technologies, and basic network troubleshooting.

12. Experience working with ServiceNow or a comparable IT Service Management platform to manage incidents, service requests, change activities, knowledge articles, assets, and related support workflows.

13. Knowledge of ITIL principles and IT service management practices; current ITIL certification is highly desirable.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Headquarters

• Nearby (third-party) Parking
• Convenient to public transportation
• Gym
• Daycare facility

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.arb.ca.gov

Hiring Unit Contact:

Anna Ivanov

(000) -

anna.ivanov@arb.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Equal Employment Opportunity Office

(000) -

EEOP@arb.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Experience and Education

For experience/education to qualify during the application screening process and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may experience delayed processing times, and your eligibility for this position may be impacted.

If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of the United States course/degree equivalency.

Foreign education credential evaluation services can be found at https://www.naces.org

Failure to submit all the required documentation will result in an incomplete application and disqualification from consideration for this position.

Additional Instructions for Mailing or Drop-Off Application Packages

Applying electronically via CalCareers is highly recommended. If submitting hardcopy applications (mail/drop-off), please email Monica.Walden@arb.ca.gov with the JC number in the subject line to confirm submission. Your email will serve as a time stamp that a document was dropped off before the final filing date. Drop-off applications must be received, and date stamped by 5:00 PM on the final filing date.

NOTE: Applicants must not include Social Security Numbers, LEAP status information or paperwork, Equal Employment Opportunity information, exam result notices or scores, or medical or criminal history information on any document within their application package.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.