Location: Monterey, CA
Role Summary
Leads day-to-day IT support operations, ensuring responsive service delivery and operational stability across academic network systems.
Key Responsibilities
Manage service desk and Tier 2/3 support activities
Coordinate incident, problem, and change management
Ensure SLA compliance and customer satisfaction
Develop SOPs and knowledge base documentation
Qualifications
8+ years of IT operations/support experience
Experience leading enterprise IT support teams
ITIL certification preferred
*Position contingent on contract win.
Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.Â
Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.