Information Technology Support Specialist

Job Title:         I.T. Support Specialist

Department: Information Technology

Reports To: EVP-CIO

FLSA Status: Salaried, Exempt

Location:        Little Rock, AR

SUMMARY:

       We are seeking a detail-oriented, thorough, and organized IT Support Specialist to join our growing team.

       This position is a pivotal role in providing support for all areas of IT. Accessing systems remotely to update

      and troubleshoot as needed plus providing remote support for IT issues within our organization.  This also   

       position will provide occasional full I.T. support at our local bank branches.

This position provides meaningful involvement in the Bank’s information technology processes and is designed for individuals seeking to develop long-term careers in bank accounting, finance, or financial management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

-          Keep systems updated as required for all external systems, and monitor the status of internal automatically processed updates to the Operating Systems and all associated software.

-          Monitor availability, performance and connectivity of our remote systems.

-          Assist with the implementation, and ongoing support of new software and features.

-          Monitor web performance and availability / status of our Office 365 and other cloud-based products utilizing Microsoft Admin Tools.

-          Assist in troubleshooting and finding solutions for system/software errors.

-          Provide helpdesk support for a variety of issues, utilizing Help Desk Plus in SharePoint and ManageEngine Help Desk.

-          Provide technical support via phone, with remote access tools.

-          Respond to IT issues; hardware maintenance, software, networking, etc. and implement remote remedies as required.

-          Evaluate connectivity issues and investigate causes and solutions.

-          Modify configurations, utilities, software, etc. as needed.

-          Remotely set up work desktop environments for new users.

-          Monitor data backups and report failures as they occur.

-          Assist with computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more, utilizing remote support tools.

-          Other office duties, as needed.

QUALIFICATIONS:

-          High school degree or equivalent; CompTIA A+, CompTIA Net+ certification or other related IT professional certification; meet all state required licensure/certification.

-          Comfortable in a diverse and fast-paced professional environment.

-          Previous experience in a remote support position in the IT field.

-          Working knowledge of Microsoft Active Directory for on-premises domains.

-          Ability to troubleshoot and resolve multiple issues.

-          Ability to multitask, prioritize, and manage time efficiently.

-          Excellent verbal and written communication skills.

-          Goal-oriented, organized team player.

-          Up-to-date knowledge of new systems, information, software, and upgrades.

-          Must have own reliable transportation.

-          Have the ability to get under a desk, lift 10 pounds, or climb a standard 6-foot ladder as needed.

CORE COMPETENCIES FOR SUCCESS:

-  Analytical thinking and financial reasoning

-  Accountability and ownership of work

-  Attention to detail and accuracy

-  Time management and prioritization

-  Collaborative teamwork, excellent communication and interaction skills

-  Professional judgment and integrity

CAREER GROWTH OPPORTUNITY:

This position serves as a developmental step toward expanded responsibilities within the Bank.

REASONABLE ACCOMODATION STATEMENT:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodation(s) may be made to enable qualified individuals to perform the essential job functions.

PHYSICAL DEMANDS:

Manual dexterity for computer work and cash handling/plus lifting boxes/files, typing, standing, extended reaching, etc.

This job description is not intended to be all inclusive and there may be additional duties and responsibilities assigned, as well as modified to meet the organization’s needs as they occur. This job description does not constitute an employment contract, and this position is an “At-Will” employment position.

For FULL consideration all interested candidates please apply directly at:
https://eaglebank.com/careers
and complete the online application in entirety.