Information Technology Support Specialist

Part-Time to Full-Time IT Support Specialist

\n

\n

Greater Goods · St. Louis, MO (on-site, hybrid, or up to 100% remote) · Part-time · $30–42/hour DOE

\n

\n

About Greater Goods

\n

\n

Greater Goods LLC is a medical device (Me.Health) and lifestyle brand focused on kitchen, home, and health products that support happier, healthier communities - from kitchen scales and premium cookware to award-winning connected blood pressure monitors. With operations spanning three continents, we maintain end-to-end control over design, manufacturing, and product lifecycle. You'd be joining a mission-driven, creative team headquartered in St. Louis.

\n

\n

About the role

\n

\n

We're looking for a part-time IT Support Specialist to keep our teams running smoothly. The work is a genuine mix: responsive day-to-day support for our people, plus meaty project work as we modernize our identity and endpoint-security stack. You'll work with both local and remote team members, and the role itself can be on-site in St. Louis, hybrid, or fully remote depending on the candidate.

\n

\n

What you'll do

\n

\n

• Help roll out single sign-on (SSO) company-wide with JumpCloud

\n

• Help roll out endpoint detection & response (EDR) with CrowdStrike

\n

• Provide friendly, responsive support for Mac and Windows users

\n

• Own system patching and day-to-day security hygiene

\n

• Administer Google Workspace and Microsoft 365 — accounts, permissions, groups, and policies

\n

• Set up and maintain workstations and peripherals; track IT equipment and inventory

\n

• Coordinate with external vendors and remote IT resources when needed

\n

• Document support requests, resolutions, and procedures as you go

\n

\n

What we're looking for

\n

\n

• Prior experience in IT support, help desk, or system administration

\n

• Confident troubleshooting hardware and software across macOS and Windows

\n

• Hands-on experience administering Google Workspace and/or Microsoft 365

\n

• Familiarity with SSO/identity platforms (JumpCloud, Okta, Entra ID) and endpoint-security tooling (CrowdStrike or similar) — or the ability to ramp up quickly

\n

• Working knowledge of networking fundamentals (TCP/IP, Wi-Fi, DNS) for connectivity triage

\n

• Solid grasp of security best practices: patching, least privilege, MFA, data protection

\n

• Strong customer-service orientation — you explain technical issues in plain language

\n

• Organized and self-directed: tickets, documentation, and follow-through don't slip

\n

• Vocational training or a degree in IT/Computer Science is a plus, not a requirement

\n

\n

Compensation

\n

\n

$30–42/hour depending on experience.