Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
Responding to incoming calls and emails from distributors in a timely and professional manner
Troubleshooting technical issues and providing technical support to distributors
Escalating complex issues to senior team members when necessary
Utilizing Freshservice to track, document, and resolve issues
Maintaining accurate records of customer interactions and transactions
Identifying and escalating trends and patterns in customer issues to improve processes
Providing exceptional customer service and ensuring customer satisfaction
Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
Bachelor's degree in a related field or an Associate's degree with relevant work experience
Exceptional customer service and communication skills
Ability to troubleshoot technical issues and provide technical support
Familiarity with ticketing systems and chat queues
Ability to learn and adapt to new technologies and software quickly
Certifications such as A+, Network+, and Security+ are helpful but not required
Ability to complete 6 weeks of training
Ability to work independently and as part of a team
Ability to multitask and prioritize in a fast-paced environment
Numbers & Facts
Location
Waco, TX
Skills
Communication Skillsunmatched
CompTIA A+unmatched
CompTIA Network+unmatched
CompTIA Security+unmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Distribution Channelunmatched
Establish Prioritiesunmatched
Identify Issuesunmatched
Multitaskingunmatched
Network Supportunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Team Playerunmatched
Technical Supportunmatched
Telephone Skillsunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Trend Analysisunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.