Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.Responsibilities:Responding to incoming calls and emails from distributors in a timely and professional mannerTroubleshooting technical issues and providing technical support to distributorsEscalating complex issues to senior team members when necessaryUtilizing Freshservice to track, document, and resolve issuesMaintaining accurate records of customer interactions and transactionsIdentifying and escalating trends and patterns in customer issues to improve processesProviding exceptional customer service and ensuring customer satisfactionParticipating in team meetings and trainings to enhance technical knowledge and skillsRequirements:Bachelor's degree in a related field or an Associate's degree with relevant work experienceExceptional customer service and communication skillsAbility to troubleshoot technical issues and provide technical supportFamiliarity with ticketing systems and chat queuesAbility to learn and adapt to new technologies and software quicklyCertifications such as A+, Network+, and Security+ are helpful but not requiredAbility to complete 6 weeks of trainingAbility to work independently and as part of a teamAbility to multitask and prioritize in a fast-paced environment#J-18808-Ljbffr