Information Technology Support Specialist

Pay Grade:

Salary, Exempt

Location:

On Site (Wilmington, NC)

Reports to: Senior Information Technology Manager

Job Description

Summary/Objective

PWT is seeking a full-time IT Support Specialist. The ideal candidate will need experience in resolving technical hardware and software issues in an onsite and remote support capacity. Strong communication skills and an aptitude for attention to detail are required to collaboratively work with team members. A successful candidate should have a desire to learn new skills and take on new challenges, as well as have a willingness to further their technical knowledge and pursue professional growth. Ability to work in both an office and manufacturing floor environment and be able to physically carry out equipment installations is required.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Competencies

Supervisory Responsibilities

None

Work Environment

Physical Demands

Travel Requirements

None

Required/Preferred Education and Experience

• IT Support - 3 years (MSP/Helpdesk experience Preferred)

Additional Eligibility Requirements

Must be able to read and write in English

Work authorization/security clearance requirements

Must be authorized to work in the US

Affirmative Action/EEO statement

PWT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

10 paid company holidays

Vacation

Medical, dental, and vision insurance

Life insurance and short- and long-term disability insurance

Accident, critical illness, and hospital indemnity insurance

401k with Safe Harbor Company match

HSA option