IT Support Technician – Santa Monica, CAInfillion is a leading digital media technology company that builds modular solutions for advertisers, including ads and creative, audience targeting, measurement, and campaign management. We own and operate brands such as MediaMath, TrueX, Gimbal, InStadium, and Analytiks.ai and have been recognized as one of Fast Company's Most Innovative Companies of 2024.About the RoleWe are looking for an experienced IT Support Technician to provide technology support across our offices (Los Angeles, New York, Chicago, Seattle, and Ohio) and remote workforce. The role requires a 3:1 macOS‑to‑Windows environment and a SOC 2‑compliant, cloud‑first culture. The ideal candidate thrives in a fast‑paced environment, has excellent troubleshooting skills, and is comfortable operating within a compliance‑heavy setting.ResponsibilitiesProvide in‑office and remote support for macOS and Windows devicesTroubleshoot and maintain laptops, networking, AV/office equipment, and peripheralsManage employee onboarding/offboarding, including provisioning hardware, SaaS access, and trainingManage identity and access with Okta (primary SSO), Google Workspace, and Active Directory; experience with OneLogin or JumpCloud is a plusDeploy and manage devices with Mosyle (macOS) and JumpCloud (Windows); experience with Intune or Jamf is highly transferableSupport collaboration platforms: Slack, Zoom, Asana, Atlassian (Jira/Confluence), Adobe Creative Suite, DropboxMaintain accurate asset inventory and assist with SOC 2 compliance (documentation, access reviews, audits)Create and maintain IT knowledge base articles and user guidesPartner with Security, Legal, and DevOps teams to ensure systems meet compliance and security best practicesQualificationsBachelor's Degree in Computer Science, Information Systems, or equivalent professional experience3+ years of IT support experience in a corporate environmentExperience supporting IT operations in SOC 2 or other compliance‑heavy environmentsBackground in SaaS‑heavy organizations (ad tech, media, or startup environments preferred)Strong expertise in macOS and Windows troubleshooting, imaging, and lifecycle managementExperience with modern MDM platforms: Mosyle (macOS) and JumpCloud (Windows); Intune, Jamf, or similar tools are a plusOkta SSO administration (identity lifecycle, MFA, provisioning); experience with OneLogin or JumpCloud is welcomeGoogle Workspace and Microsoft 365 administrationActive Directory (Azure AD and on‑prem)Ticketing systems: Freshservice, Jira Service Desk, or similarFamiliarity with endpoint security tools (e.g., CrowdStrike)Strong communication, documentation, and interpersonal skills; capable of supporting executives as well as general staffWell‑organized, detail‑oriented, proactive, and self‑motivated; thrives in a fast‑paced, dynamic environmentBenefits & PerksBase salary $70,000 – $90,000100% company‑paid health, dental, and vision coverage for you and your dependents, plus life insurance and disability coverageUnlimited paid time off – we trust your discretionProfit sharing, bonuses, and equity opportunities401(k) plan with company matchCell phone reimbursementInclusive and diverse workplace; equal opportunity employerInfillion is an equal‑opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. We are committed to an inclusive and diverse work environment.Seniority LevelAssociateEmployment TypeFull‑timeJob FunctionInformation TechnologyIndustriesAdvertising Services#J-18808-Ljbffr