Information Technology Support Technician - Prairieland FS - Jacksonville, IL

At Prairieland FS, you have the opportunity to make an immediate impact. Working with the industrys top professionals, youll develop new expertise through varied job experiences and company-sponsored training programs. And youll be recognized and rewarded for your contributions. Plus, FS believes in attracting and retaining diverse talent. You can contribute your unique experiences and background to build a community that fosters mutual respect and meaningful relationships.

REPORTS TO: Information Technology Manager STATUS: Non-Exempt

PURPOSE AND SUMMARY STATEMENT

The Information Technology Support Technician provides technical support and assistance to employees throughout the Company. This position is responsible for troubleshooting and resolving hardware, software, network, connectivity, and user-access issues while providing excellent customer service.

The Information Technology Support Technician assists with the installation, configuration, maintenance, and deployment of technology equipment and systems and supports the Companys overall IT operations, security, and technology initiatives.

ESSENTIAL JOB FUNCTIONS

• Provides technical support and problem resolution for information systems customers.
• Provides network setup and support for all locations.
• Provides insight and manages an equipment retirement/upgrade and support schedule.
• Configures, installs, and supports microcomputer hardware and software.
• Develops and communicates standards for use, operations, and security of the network, personal computers, and data.
• Maintains and manages necessary hardware and operating licenses.
• Collects and analyzes network and memory utilization.
• Researches, evaluates, and recommends new hardware and software technologies.
• Develops and writes specifications and procedures for the installation and use of a variety of information system technologies.
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Provide superior customer support to internal and external customers for all company systems and applications.
• Provide "best practices" for operating all business systems.
• Assist with evaluating future business systems to improve functionality and ease of use.
• Manage and support mobile devices and accounts.
• Provide a vast knowledge of MS Office products, among other business-related software.
• Manage and provide insight into communication resources, including social media.
• Maintain and manage necessary software licensing.
• Proven professional communication and customer service skills and the ability to comprehend simple instructions and communicate one-on-one and in small groups with customers and other employees.
• Demonstrated time management and basic math skills, including the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals, along with the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

OTHER JOB FUNCTIONS

• Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply.
• Follows Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply.
• Responsible for maintaining the assigned vehicle according to company standards.
• Responsible for maintaining company equipment according to company standards.
• Comply with the uniform policy and uphold a professional appearance.
• Performs other duties as assigned.

REQUIREMENTS

Education and Experience

• Requires a high school degree or the equivalent.
• Two (2) years or more of related work experience to demonstrate knowledge of information technology skills.
• Previous experience providing technical or help-desk support preferred.
• Working knowledge of Windows operating systems, Microsoft 365, computers, printers, mobile devices, and common business technology.
• Basic understanding of networking, wireless connectivity, cybersecurity, and troubleshooting techniques.
• Ability to explain technical information to individuals with varying levels of technical knowledge.
• Familiarity with backup and disaster recovery systems.

Functional Competencies

• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
• Excellent verbal and written communication skills, with a professional demeanor.
• High attention to detail and accuracy in all tasks.
• Ability to work effectively as part of a team and collaborate with teammates at all levels.
• Ability to identify and address issues in a proactive manner.
• Strong customer service skills, with the ability to interact professionally with customers and teammates.
• High level of integrity and ability to handle confidential information.

Core Competencies

Demonstrate essential abilities, including business knowledge, collaboration, communication, customer focus, decision-making, and skill development.

Other Requirements

• Must have a valid driver's license and satisfactory driving record.
• Follow safety and compliance standards to help ensure their well-being and the safety of others.
• Ability to work hours other than those considered normal at various times throughout the year to meet deadlines and demands.
• The role will require regular travel to other company locations or industry events, with the ability to travel independently and stay overnight as needed.
• Ability and willingness to participate in required training, including education on GROWMARK's policies and procedures and additional training related to the position's requirements.

PHYSICAL DEMANDS

Lifting/Carrying Frequency Pushing/Pulling Frequency

Under 10 lbs. Frequently Under 10 lbs. Frequently

11-20 lbs. Frequently 11-20 lbs. Frequently

21-50 lbs. Frequently 21-50 lbs. Frequently

51-100 lbs. Frequently 51-100 lbs. Frequently

Over 100 lbs. Occasionally Over 100 lbs. Occasionally

Twisting/Turning Frequency Driving Frequency

Bend Frequently Automatic Trans Frequently

Climb Frequently Standard Trans Not Applicable

Crawl Frequently

Kneel Frequently Elements Frequency

Reach Outward Frequently Exposure to Cold Frequently

Reach Over Head Frequently Exposure to Heat Frequently

Reach Over Shoulder Frequently Exposure to dust, dirt, debris Frequently

Sit Frequently Exposure to chemicals Frequently

Squat Frequently Exposure to high noise levels Frequently

Stand Frequently Working from heights Frequently

Walk-Normal Surfaces Frequently

Walk-Slippery Surfaces Frequently Other

Walk-Uneven Surfaces Frequently Keyboard/Ten Key Frequently

Fine Dexterity Frequently

Handling (grasping, holding) Frequently

Repetitive Motion - Hands Frequently

Repetitive Motion - Feet Frequently

EMPLOYEE MISSION STATEMENT

Prairieland FS, Inc strives to provide a Total Rewards package that delivers exceptional pay for exceptional performance, recognizes your dedication to our mission, and helps us attract and retain the highest caliber of talent.

We are an equal-opportunity employer.

Issue Date: 8/31/2026

Job Title: Information Technology Support Technician

We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans.

Employment is contingent on, among other things, receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.