Information Technology System Technician

Karman Space & Defense is a leader in the rapid design, development, and production of critical, next-generation system solutions that align with the U.S. Department of War and its allies' core mission priorities, and meet the accelerating demand for access to space. Building on nearly 50 years of success, we deliver Payload & Protection Systems, Aero/Hydrodynamic Interstage Systems, and Propulsion & Launch Systems to more than 80 prime contractors supporting over 130 space and defense programs.

In this hands-on role, you provide responsive Level 1 support across multiple sites, endpoints, collaboration tools, and daily operations within Infrastructure & Site Operations. You will resolve user issues, deploy and maintain devices, support Microsoft 365 environments, and keep assets and documentation accurate to ensure secure, standardized technology services for a fast-moving aerospace/defense organization. This position reports to the Director of IT.

Responsibilities

• Triages, troubleshoots, resolves, and escalates incidents and requests through tickets, phone, Microsoft Teams, email, walk-up, and remote support; documents clearly and contributes to the knowledge base.
• Supports user issues across Windows, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), browsers, printers, virtual private network (VPN), passwords, access, and business applications with a professional, helpful approach.
• Images, configures, deploys, and troubleshoots endpoints and devices including laptops/desktops, monitors, docks, peripherals, mobile devices, shared workstations, and shop‑floor devices; handles provisioning for new hires, moves, role changes, and offboarding; supports patching, encryption, antivirus, and device health.
• Provides Level 1 collaboration support for Microsoft 365 Government Community Cloud High (GCC High), including meetings, calendaring, file sharing, email delivery, mailbox access, Teams audio/video, OneDrive sync, and SharePoint access; escalates complex access, compliance, or configuration issues.
• Delivers hands-on site support for conference rooms and audio/visual (AV), printers/scanners/badge and label printers, shop-floor workstations, and network-connected devices; performs basic troubleshooting for local connectivity, Wi‑Fi, cabling, phones, and end‑user access; supports onboarding of acquired/new sites and rapidly escalates site-impacting incidents.
• Maintains accurate asset records for laptops, desktops, monitors, docks, mobile devices, peripherals, and printers, including receiving, tagging, assignment, inventory validation, storage, refresh, return, retirement, and secure disposal/sanitization; supports audits and reconciliation.
• Follows company security policies and procedures for support, endpoint handling, password resets, access requests, data protection, and physical security; supports Cybersecurity Maturity Model Certification (CMMC), Controlled Unclassified Information (CUI), Sarbanes-Oxley (SOX), audit, and cybersecurity readiness.
• Identifies and escalates phishing, malware, suspicious activity, and unauthorized software; assists with compliance checks, remediation, updates, evidence collection; ensures documentation supports auditability and operational control.

Required Qualifications

• High school diploma or equivalent.
• 1-3 years of experience in information technology (IT) help desk, desktop, or field support.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Basic networking knowledge: Wi‑Fi, Ethernet, virtual private network (VPN), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Internet Protocol (IP).
• Experience with ticketing systems and clear documentation.
• Strong customer service with the ability to follow procedures and escalate appropriately.
• Ability to manage multiple priorities.

Preferred Qualifications

• Associate degree or technical coursework.
• Experience in aerospace, defense, manufacturing, or regulated environments.
• Experience with Microsoft 365 GCC High.
• Exposure to Active Directory, Microsoft Entra ID/Azure Active Directory (Azure AD), Microsoft Intune, Autopilot, Microsoft System Center Configuration Manager (SCCM), and Microsoft Defender for Endpoint.
• Experience with conference rooms/Teams Rooms and printer/scanner/badge/label devices.
• Familiarity with National Institute of Standards and Technology (NIST) Special Publication 800‑171, Defense Federal Acquisition Regulation Supplement (DFARS), Controlled Unclassified Information (CUI), and Sarbanes-Oxley (SOX).
• Certifications such as Computing Technology Industry Association (CompTIA) A+, Network+, Microsoft, and Information Technology Infrastructure Library (ITIL) Foundation.
• Experience with Information Technology Service Management (ITSM) tools such as ServiceNow, Jira Service Management, Freshservice, or Zendesk.

Physical Requirements

• Ability to lift and move IT equipment as needed. The essential functions of this position must be performed with or without reasonable accommodation.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Health Savings Account (HSA) with company contribution
• Flexible Spending Accounts (FSA)
• Company‑paid life and AD&D insurance
• Short‑ and long‑term disability coverage
• Tuition reimbursement

Karman Space and Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.