Information Technology & Systems Market Director

Job Title: Market Director of Information Technology & Services (IT&S)

Location: Lake Havasu City, AZ 

Schedule: Full-time, Day Shift 

 Work Setting: On-site with ~25–50% local market travel

Compensation: USD $101,000 - $136,000

About the Role

A leading Healthcare facility is seeking a Market Director of Information Technology & Services to provide strategic leadership and operational oversight for IT&S across our assigned healthcare market. In this role, you will align market IT operations with enterprise strategies, regulatory requirements, and industry best practices. You will ensure reliable, secure, and efficient technology solutions that support clinical, operational, and business objectives across multiple facilities.

Working closely with system IT leadership, market and facility executives, and cross-functional teams, you will drive innovation, continuous performance improvement, and data-informed decision-making.

Essential Functions & Key Responsibilities

1. Enterprise Alignment & Strategic Leadership

• Serve as the primary liaison between market/facility leadership and enterprise IT, ensuring market and facility needs are represented in system-wide planning and that enterprise strategies are effectively implemented locally.
• Participate in enterprise governance councils and contribute to the development and enforcement of data governance, cybersecurity, and technology standards.
• Lead the market's IT strategic planning process, aligning technology initiatives with market, facility, and enterprise goals.

2. Operational Excellence & Service Delivery

• Oversee day-to-day market-level IT operations across assigned facilities, including infrastructure, applications, cybersecurity, and support services, ensuring high availability and performance of clinical and business systems.
• Ensure IT service management processes, incident response, and change management are consistently implemented and monitored across the market in accordance with enterprise policies.
• Ensure compliance with all healthcare regulatory requirements (e.g., HIPAA, HITECH) and participate in audits, inspections, and accreditation processes.

3. Project & Change Management

• Lead or support enterprise IT initiatives across all market facilities, including EHR upgrades, cybersecurity initiatives, digital transformation efforts, and projects to reduce technical debt within the market's data center.
• Champion change management, staff training, and the adoption of new technologies by leveraging enterprise resources and best practices.

4. Collaboration & Relationship Building

• Foster strong relationships with market/facility leadership, clinical teams, and enterprise IT peers to ensure technology solutions meet operational and clinical needs.
• Engage with external vendors and partners as needed, following enterprise procurement and vendor management guidelines.

5. Financial Stewardship

• Collaborate with market/facility financial leaders to support cost containment strategies and ensure technology initiatives align with organizational priorities.
• Identify opportunities for operational efficiencies, cost savings, and revenue generation through technology.

6. Talent Management & Team Development

• Lead, mentor, and develop the market's IT team, promoting a culture of accountability, continuous learning, and professional growth.
• Support enterprise talent initiatives, including workforce planning, succession management, and staff engagement.

7. Performance Improvement & Innovation

• Drive continuous improvement in IT service delivery using data analytics, benchmarking, and enterprise performance metrics.
• Promote a culture of innovation by encouraging the adoption of emerging technologies that advance patient care, operational efficiency, and data security.

Qualifications & Experience

• Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field (or equivalent 7+ years of related IT leadership experience).
• Experience:
  • 5+ years of progressive IT management and leadership experience, ideally within a multi-site healthcare environment.
  • Demonstrated experience in hospital IT operations, Electronic Health Record (EHR) systems, cybersecurity, and project management.
  • Strong background in managing IT budgets, vendor relationships, and multidisciplinary technology teams.
• Knowledge & Skills:
  • Deep understanding of healthcare industry best practices, regulatory compliance standards (HIPAA, HITECH), and emerging healthtech trends.
  • Proven track record in IT service management frameworks (e.g., ITIL), incident response, and change enablement.
  • Outstanding leadership, executive communication, and relationship-building capabilities across clinical and administrative operational teams.

Benefits

 In addition to a competitive salary, this position offers:

• Comprehensive Benefits: Multiple options for medical, dental, and vision coverage.
• Financial Protection & PTO: Life, accident, short/long-term disability insurance, and paid time off (PTO).
• Financial & Career Development: Retirement 401(k) plan with company match, tuition assistance, and ongoing leadership development opportunities.
• Employee Well-Being: Wellness programs, virtual care access, and mental health support services.