Classification
FLSA: Exempt
Status: Full Time, Benefit Eligible
Compensation: $75k-$90k annually
Reports To: Chief Finance Officer
Schedule: Regular Office Hours, with occasional after-hours support for critical system issues
Essential Duties
- Manage Systems and Integrations
- Serve as administrator and technical owner for core business systems, including ERP, ecommerce, warehouse management, and EDI platforms
- Build, monitor, and maintain the integrations and automations that move orders, inventory, and data between systems
- Set up and maintain EDI connections with wholesale trading partners
- Troubleshoot integration and data errors, identify root causes, and implement fixes that prevent repeat issues
- Maintain documentation of system configurations, integrations, and support procedures
- Support Infrastructure and Users
- Set up, maintain, and troubleshoot computers, devices, printers, and user accounts
- Install and maintain network equipment and connectivity across all locations
- Maintain security, access controls, and data backup practices
- Provide technical support and training to employees
- Manage technology vendors, support contracts, and renewals
- Improve Business Technology
- Partner with teams to identify manual processes and recommend technology solutions
- Lead or support new system implementations and upgrades
- Coordinate with Snow Peak Japan on shared systems and global technology projects
- Performs other related duties and projects as assigned
Requirements
- Education/Certifications
- Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent experience
- Experience
- 5 years related work experience in IT, systems administration, or systems integration
- Experience supporting ERP, ecommerce, warehouse management, and EDI platforms; SAP Business ByDesign, Shopify, Celigo, ShipHero, and SPS Commerce preferred
- Skills
- Working knowledge of REST and GraphQL APIs, including token-based authentication
- Working knowledge of JSON, XML, and EDI data formats
- Intermediate SQL for querying, analyzing, and reconciling data across systems
- Scripting or automation experience, such as JavaScript, Visual Basic, or Power Automate
- Fundamental ability to troubleshoot PCs, devices, and networks
- Japanese language proficiency preferred
- Excellent verbal and written communication skills
- Abilities
- Ability to explain technical issues in plain language to non-technical teams
- Ability to learn and document inherited systems before making changes
- Superior time management skills with a proven ability to manage multiple, concurrent, time-sensitive priorities
- Superior customer service
- Physical Effort
- Regular computer work, with periods of standing, walking, and bending
- Must be able to access all areas of company facilities, including network equipment locations
- Must be able to lift 50 pounds at times
- Occasional travel to company locations
All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.
In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.
All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.