Information Technology Systems Specialist

Washoe County School District

Reno, NV

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JOB DETAILS

SKILLS

Access Control, Administrative Skills, Analysis Skills, Asset Management, Best Practices, Bookkeeping, Class C License, Communication Skills, CompTIA A+, CompTIA Network+, Computer Science, Continuous Improvement, Cross-Functional, Customer Service Systems, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Documentation, Driver's License, Educational Administration, Hardware Repair, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Internet Security, Internet/IP Telephony, Laptop PC, Maintain Compliance, Maintenance Services, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Product Family, Network Administration/Management, Network Routers, Network Support, Network Switching, Operational Support, Peripheral Hardware, Printers, Record Keeping, Regulatory Compliance, Software Administration, System Center Configuration Manager (SCCM), Systems Administration/Management, Systems Maintenance, Technical Support, Time Management, Trend Analysis, User Account Administration, Wireless Communications

LOCATION

Reno, NV

POSTED

Today

Information Technology Systems Specialist
Information Technology
TO APPLY:
Direct Link:https://washoe.atenterprise.powerschool.com/ats/job_board_frame?refresh=YandCOMPANY_ID=00004845andAPPLICANT_TYPE_ID=00000002
Career Page: https://www.washoeschools.net/Page/1034
Please note, employers may close jobs on the website at any time.
SUMMARY DESCRIPTION
The IT Systems Specialist provides technical support and operational services for district technology systems, endpoints, and infrastructure. This position is responsible for diagnosing and resolving incidents and service requests, supporting classroom and administrative technologies, and ensuring adherence to district standards and service management practices. The IT Systems Specialist delivers high-quality customer service while maintaining reliable, secure, and user-centered technology services that support district instructional and business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Endpoint and User Support
- Respond to and resolve service requests and incidents related to desktops, laptops, printers, and classroom technologies.
- Perform hardware diagnostics, repair, replacement, and lifecycle support for district devices.
- Provide end-user support for district systems, including account access, password resets, and application troubleshooting.
- Support device imaging, deployment, and asset tracking in alignment with district standards.
Systems and Account Administration
- Perform user account administration, including Active Directory, Microsoft 365/Exchange, and related systems.
- Support Group Policy application, permissions, and access control based on established standards.
- Assist with the administration and support of core services, including DNS, DHCP, and file services.
- Execute tasks within endpoint management systems (e.g., SCCM/MECM, Intune).
Network and Infrastructure Support
- Troubleshoot basic network connectivity issues, including wired, wireless, and peripheral devices.
- Support network infrastructure components such as switches, routers, and IP telephony systems.
- Monitor and assist with maintaining system performance and availability.
- Escalate complex infrastructure issues following established protocols.
Service Management and Operations
- Manage assigned tickets through their lifecycle, ensuring timely resolution and proper documentation.
- Follow IT service management practices, including incident, request, and escalation procedures.
- Maintain accurate records of work performed, configurations, and resolutions.
- Adhere to district IT standards, policies, and security practices.
Customer Service and Collaboration
- Deliver professional, responsive customer service to staff, students, and departments.
- Communicate technical information clearly to non-technical users.
- Collaborate with cross-functional IT teams to support district-wide initiatives and changes.
- Build and maintain positive working relationships with school sites and departments.
Continuous Improvement and Compliance
- Identify recurring issues and communicate trends to supervisors for further analysis.
- Follow cybersecurity best practices, including secure handling of accounts and devices.
- Participate in training and professional development to maintain current technical knowledge.
- Support district compliance requirements related to data privacy and acceptable use.
QUALIFICATIONS
Any combination of education and experience that could likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:
Education: Equivalent to an associate degree in Information Technology, computer science, or a closely related field required.

Experience: Three (3) years of xperience providing technical support in a networked environment required. Experience in K-12, higher education, or public sector environments is preferred.

Licenses/Certificates: Possession of or ability to obtain a State of Nevada class C driver's license with driving record acceptable to the District required. Relevant certifications preferred (e.g., CompTIA A+, Network+, Microsoft Fundamentals, or equivalent). Must be able to pass the in-house IT Specialist test with a score of 70% or higher.
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About the Company

Washoe County School District

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