Information Technology Tech I

If you're looking for a technology position in which you can have a real impact in strengthening the well-being of individuals, families, and communities, Fairfax County Neighborhood and Community Services (NCS) may be the place for you!

We are seeking motivated individuals to join our Technology Services unit. This position participates as an integral member of Technology Services Unit. Under supervision, assists with PC/telecommunications support to customers, including the installation and configuration of hardware and software; accurately documenting symptoms and problems and relaying this information to the support team. Provides problem resolution over the phone, remote desktop, in-person support; and performing related work as required. Advises, trains, and assists users on how best to utilize systems. Creates and manages databases, procedures, and documentation, including equipment inventory of utilized equipment. Helps meet the demands of a fast-paced technology environment and be a part of an organization that makes a daily difference in Fairfax County communities.