Information Technology Technician II

Information Technology Technician II

Salary

$66,784.22 - $116,872.50 Annually

Location

PUBLIC SAFETY HQ, 12099 GOVERNMENT CENTER PKWY, FAIRFAX (EJ28), VA

Job Type

FT Hourly W BN

Job Number

26-01514

Department

Police

Opening Date

10/03/2026

Closing Date

10/16/2026 11:59 PM Eastern

Pay Grade

S23

Posting Type

Open to General Public

• Description
• Benefits
• Questions

Job Announcement

This position performs general problem solving and assistance on diverse software applications and hardware systems for department users. Provides individual and/or group instruction and training to officers, staff, and/or other users on new or updated technologies. Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions.

Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, assets, and tracking inventory of equipment. Manages internal inventory audits for all computer equipment. Monitors police group service calls for assistance within the Department of Information Technology system, Enterprise Service Management Platform (ESMP). Performs technological systems support, maintenance, and testing for proper functionality of systems; troubleshoot and resolve complex system hardware, software, and network failures and conflicts. Serves as a primary project member on technology projects. Participates on technology projects with large scope and broad organizational impact.

Helps with the installation, configuration and maintenance of computers, workstations and other related equipment and devices. Maintains knowledge with respect to technology, equipment, policy, regulations, standards and/or systems. Ensures computers and application software meet the standards specified in the police departments SOP and the county's information technology standards. Performs miscellaneous job-related duties as assigned.

Illustrative Duties

Provides hardware and software support of PCs and network/telecommunications system

infrastructure equipment;

Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment;

Responds to calls from users;

Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PCs;

Diagnoses, tracks, resolves, and documents problems;

Serves as initial point-of-contact with vendors to solve problems;

Identifies and resolves hardware, software, communications, and networking problems related to end-user computing; may maintain and repair communication lines, routers, and software;

Schedules and coordinates preventative maintenance on computer and peripheral equipment;

Installs, configures and tests new and updated releases of end-user software systems and computing equipment;

Advises, trains, and assists users on how best to utilize system and ensures installation of

desktop hardware and software according to established standards;

Trains and cross-trains fellow employees on system operations and usage;

Performs password and other various levels of security support on systems;

Analyzes statistics and writes reports on system events and performance;

Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment.

Required Knowledge Skills and Abilities

Knowledge of communications protocol and standards;

Knowledge of personal computers and personal computer software application packages and development products;

Identifies system problems and recommends possible solutions;

Corrects and tests software and hardware problems;

Knowledge of personal computer and network/telecommunication architecture;

Knowledge of data communication principles;

Ability to communicate technical ideas clearly and effectively, both orally and in writing;

Ability to train and provide support to computer users;

Ability to perform personal computer system troubleshooting on both software and hardware problems;

Ability to implement or coordinate equipment repairs and solve software problems;

Ability to read and interpret technical manuals used in the assembly, installation, repair, and operation of data communications equipment;

Ability to maintain records and write reports.

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to graduation from high school; plus three years of experience in installing, configuring, and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate degree in computer science, or related field, and one-year similar experience.

CERTIFICATES AND LICENSES REQUIRED:

Valid drivers license (Required at the time of application)

NECESSARY SPECIAL REQUIREMENTS:

The appointee to the position will be required to complete the following to the satisfaction of the employer:

• Criminal Background Investigation

• Credit Check

• Driving Record Check

PREFERRED QUALIFICATIONS:

• Proficiency with Microsoft-based computer systems.
• Proficiency with troubleshooting advanced personal computers, laptops and peripheral-related problems.
• IT support experience dealing directly with end-users.
• IT experience working in a public safety environment.

PHYSICAL REQUIREMENTS:

• Ability to drive a personal or county vehicle to complete daily work assignments and travel between various station locations.
• Employee subject to random drug testing. May be required to lift up to 20 pounds for MCTs. Must be able to communicate verbally and in writing. Visual acuity is required to read data on computer monitor and employee must have physical dexterity to operate keyboard driven equipment.
• All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview and may include a practical exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov. EEO/AA/TTY.

#LI-AL1

Requisition 26-01514

Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Contributory Retirement Plan
• Deferred Compensation
• Employee Assistance Program
• Employees Child Care Center
• Continuous Learning Opportunities

Please click here for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: Public Service Loan Forgiveness | Federal Student Aid

For additional details please visit the Countys benefits webpage.

Non-Merit Positions

• Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.

• Medical/Vision/Dental Insurance Coverage

• Flexible Spending Program

• Deferred Compensation

• Temporary: scheduled to work a maximum of 900 hours in a calendar year.

• No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

Please indicate your area(s) of study or major(s)/minor(s) towards a degree. Check all that apply.

• Computer science
• Information technology
• Computer engineering
• Software engineering
• Electrical engineering
• Other (related field)
• Other (non-related field)
• Not applicable

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".

05

Do you currently possess a valid drivers license?

• Yes
• No

06

How many years of full-time equivalent experience do you have with installing, configuring, and troubleshooting of personal computers, network/telecommunications systems?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four or more years

07

What is your overall level of proficiency with Microsoft-based computer systems?

• None
• Beginner
• Intermediate
• Advanced

08

What is your overall level of proficiency with troubleshooting advanced personal computers, laptops and peripheral-related problems?

• None
• Beginner
• Intermediate
• Advanced

09

How many years of full-time equivalent experience do you have in information technology-related support, dealing directly with end-users?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four or more years

10

How many years of full-time equivalent information technology experience do you have working in a public safety environment?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four or more years

Required Question

Employer Fairfax County

Address 12000 Government Center Pkwy. Suite 270

Fairfax, Virginia, 22035

Phone 703-324-3311

Website http://agency.governmentjobs.com/fairfaxcounty/default.cfm