Communication Skills, Customer Support/Service, Help Desk, Identify Issues, Information Technology & Information Systems, Operating Systems, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Software Administration, Systems Administration/Management, Technical Support, Training/Teaching, Workplace Issues, Writing Skills
Posting Details
Do you have questions about the application process? If so, please refer to the Applicant FAQs.
Position Information
- Posting Number: 20255561V
- Position Title: Information Technology Technician II
- Posting Type: Student
- Hours/week: 10-20
- Eligibility: Work study preferred but open to all students
- Semester: 2025-2026 Academic Year
- Location: St. Marys Hall
Detailed Work Schedule
- Number of positions: 5
- Department: 715-UTS - Technology Support Services
- Contact Name: Kimberly Walter
- Contact Phone/Extension: 610-519-4899
Position Summary
Job Description Summary
Deliver first-level help desk support for all UTS-supported systems. Assist students, faculty, and staff with issues related to Villanova technology and systems. Diagnose and resolve computer-related problems. Record support requests using the TeamDynamix (TDX) ticketing system.
Requirements
- Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework.
- Willingness to complete necessary training and certifications.
- Strong problem-solving abilities and effective communication skills.
- Must be a current graduate student at Villanova University.
- Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems).
- Excellent written and verbal communication skills.
- Strong customer service experience.
Additional Information
- Summer, Fall, and Spring position.
- Technology Support Services will provide ALL training.
Physical Demands
- Summary: Wage Rate $13.00
Posting Detail Information
- Closing Date: 11:59pm ET
- Open Until Filled: Yes
Posting Specific Questions
Required fields are indicated with an asterisk.
- Are you currently a registered Villanova student? Yes / No
- Are you eligible for work study? Yes / No / I dont know
- What is your availability (days and times)? Open Ended Question
- Have you ever worked on campus before? If "Y", what department and semester/year? Open Ended Question
Optional Applicant Documents
- Required Documents: Cover Letter, Letter of Interest, Resume, Curriculum Vitae
- Optional Documents: None listed