Information Technology Technician II

Posting Details Do you have questions about the application process? If so, please refer to the Applicant FAQs.

Position Information

• Posting Number: 20255561V
• Position Title: Information Technology Technician II
• Posting Type: Student
• Hours/week: 10-20
• Eligibility: Work study preferred but open to all students
• Semester: 2025-2026 Academic Year
• Location: St. Marys Hall

Detailed Work Schedule

• Number of positions: 5
• Department: 715-UTS - Technology Support Services
• Contact Name: Kimberly Walter
• Contact Phone/Extension: 610-519-4899

Position Summary Job Description Summary Deliver first-level help desk support for all UTS-supported systems. Assist students, faculty, and staff with issues related to Villanova technology and systems. Diagnose and resolve computer-related problems. Record support requests using the TeamDynamix (TDX) ticketing system.

Requirements

• Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework.
• Willingness to complete necessary training and certifications.
• Strong problem-solving abilities and effective communication skills.
• Must be a current graduate student at Villanova University.
• Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems).
• Excellent written and verbal communication skills.
• Strong customer service experience.

Additional Information

• Summer, Fall, and Spring position.
• Technology Support Services will provide ALL training.

Physical Demands

• Summary: Wage Rate $13.00

Posting Detail Information

• Closing Date: 11:59pm ET
• Open Until Filled: Yes

Posting Specific Questions Required fields are indicated with an asterisk.

• Are you currently a registered Villanova student? Yes / No
• Are you eligible for work study? Yes / No / I dont know
• What is your availability (days and times)? Open Ended Question
• Have you ever worked on campus before? If "Y", what department and semester/year? Open Ended Question

Optional Applicant Documents

• Required Documents: Cover Letter, Letter of Interest, Resume, Curriculum Vitae
• Optional Documents: None listed