Information Technology Technician (Information Services)

Information Technology Technician (Information Services)

Salary

$52,020.80 Annually

Location

City Hall 415 Broad Street, Kingsport, TN

Job Type

Full Time Regular

Job Number

2026-6-17

Department

City Managers Office

Division

Information Services

Opening Date

06/17/2026

Closing Date

7/1/2026 11:59 PM Eastern

• Description
• Benefits

Purpose

Serve as a front-line technical support resource within the Information Technology team. This role is responsible for providing end-user support, maintaining hardware and software systems, and supporting infrastructure technologies in alignment with the strategic direction of the Chief Information Officer (CIO). The position ensures reliable and secure operation of end-user devices, software, access control systems, and surveillance technologies across the organization.

Essential Functions

• Provides technical support to end users, including troubleshooting hardware, software, and connectivity issues;
• Installs, configures, and maintains desktops, laptops, mobile devices, printers, and other peripherals;
• Supports software installations, updates, and basic troubleshooting;
• Assists with user account setup, password resets, and access provisioning in accordance with established policies;
• Performs device imaging, deployment, and lifecycle support for end-user equipment;
• Maintains accurate inventory of IT assets, equipment, and supplies;
• Installs, terminates, tests, and maintains structured cabling systems, including copper and fiber, to support network, telecommunications, access control, and surveillance systems.
• Administers access control systems, including provisioning/deprovisioning access credentials, troubleshooting badge access issues, and performing system maintenance;
• Assists with installation, configuration, and troubleshooting of video surveillance systems, including cameras, recording systems, and related infrastructure;
• Coordinates with vendors and internal departments to maintain functionality and security of access control and camera systems.
• Applies system updates and patches to end-user devices as directed;
• Follows cybersecurity policies and best practices to protect systems and data;
• Performs other duties as assigned by the IT Manager.

Qualifications

• Knowledge of computer hardware, operating systems, and basic networking concepts;
• Knowledge of desktop and mobile device support;
• Knowledge of basic troubleshooting and diagnostic techniques;
• Knowledge of access control and surveillance systems (preferred)
• Skilled in customer service and technical support;
• Skilled in troubleshooting and problem solving;
• Skilled in equipment setup and maintenance;
• Skilled in documentation and communication.
• Ability to communicate effectively with technical and non-technical users;
• Ability to manage multiple tasks and prioritize workload;
• Ability to work independently and as part of a team;
• Ability to learn new technologies and systems quickly;
• Availability for periodic on-call responsibilities.

Education and Experience

High School Diploma or Equivalent and valid state driver's license required. Associates degree in Information Technology or a related field; or equivalent combination of education, certifications, One (1) to three (3) years of experience in IT support, help desk, technical support, or relevant work experience preferred.CompTIA A+ or other relevant certifications preferred.

RETIREMENT- TCRS Hybrid Plan: Participation is mandatory. No waiting period. Plan is a combination of a defined benefit plan and a defined contribution plan. The defined benefit plan consists of a 5% mandatory contribution from the employee and a 4% employer contribution. Employee is also auto-enrolled at 2 % in the defined contribution plan with the City contributing 5%. Employee has the option to increase or decrease his/her defined contribution percentage.

VACATION: Vacation accrual is based upon your length of service with the Ctiy Of Kingsport. New employees will receive upon hire date one (1) week vacation, and will accrue 6.67 hours per month with the exception of Firefighters who accrue 12 hours per month. Vacation is available for use as it is earned.

HOLIDAYS: The City of Kingsport offers 12 paid Holidays per year: New Year's Day, Martin Luther King, Jr., Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, Christmas Day, and Floating Holiday (1 day). There is no eligibility period to qualify for Holiday pay.

SICK HOURS: Employees accrue eight (8) sick hours at the end of each month worked. Sick hours may be used for personal or immediate family illness up to a maximum of 1040 hours per calendar year. In addition, sick hours may also be applied toward early retirement (see TCRS rules for retirement for further information).

LIFE INSURANCE: The City of Kingsport provides all full time employees Term Life Insurance at no cost. The coverage amount is equal to one (1) times your annual base salary.

SUPPLEMENTAL LIFE INSURANCE (optional):- Full time employees also have the option to elect Supplemental Life Insurance coverage at an additional one (1) times their annual base salary. Rates are based upon your age and annual salary.

DEPENDENT LIFE INSURANCE (optional): Full time employees can elect Term Life insurance for their dependents at either $5,000 or $10,000 amounts. The cost elect coverage for their dependents at $.64 per pay period for $5000; $1.28 per pay period for $10,000.

LONG TERM DISABILITY (optional): Carrier is MetLife. Monthly premium cost is shared 50/50 by employee/City. Eligible after 90 days of employment. Covers 60% of your monthly earnings up to a maximum of $7,500.00. Pays until you are approved for social security disability or until you return to work. Benefits begin after 120 days of consecutive disability

HEALTH INSURANCE (optional): Carrier is BCBST, network S. Full time employees have the option to select from two (2) plans (Standard Plan and Basic Plan). Premium cost is shared by employee/City.

EMPLOYEE HEALTH CLINIC: Provider is Premise Health. Confidential. Available to employees/dependents who are covered under the City's health care plans (BCBST). Clinic treats both acute and chronic conditions and can prescribe medications, provide annual physicals, health coaching, lab work, and much more. No co-pays, no deductibles, and no cost for select generic medications dispensed on-site.

DENTAL INSURANCE (optional): Carrier is Delta Dental. Premium cost is paid by employee. Annual maximum coverage of $1,000 per member which increases by $100 per year up to a maximum of $1,500 provided member has at least one preventative procedure performed each plan year.

VISION INSURANCE (optional): Carrier is Davis Vision. Premium cost is paid by employee. Annual eye exams, lenses and lens upgrades, frames, contacts.

FLEXIBLE SPENDING ACCOUNT (optional): Carrier is Flores. Contribution amounts are pre-tax. Healthcare and Dependent Care options. Employees can contribute up to the allowed IRS maximum amounts. Healthcare rollover of up to $610 for plan year 2024.

EMPLOYEE ASSISTANCE PROGRAM: 2 programs: Ballad Health and Ulliance, Inc. Available to Full time employees. Provides confidential mental health and substance abuse services and much more.

EMPLOYEE PHYSICAL WELLNESS PROGRAM: Provider is Cora. Available to all regular full time and part time employees at no cost. Provides a regiment of treatment when employees experience minor musculoskeletal disorders due to life's everyday stresses and strains.

KINGSPORT AQUATIC CENTER: Free membership for full time employees elected in the City's medical plan. Discounted rates for employees and their family.

GYM MEMBERSHIPS (optional): City will reimburse 50% of individual membership rate each quarter. Reimbursement is based on an attendance requirement.

AIR MED (optional): Provider is AirMed. Memberships can be elected in 1, 3, 5, or 10 year increments. Provides air ambulance services for a life or limb threatening emergency to an emergency medical treatment facility.

ACCIDENT INSURANCE (optional): Provider is Trustmark. Supplemental accident insurance that pays you cash directly to help pay for treatment for covered accidents.

CRITICAL ILLNESS INSURANCE (optional): Provider is The Standard. Insurance that helps cover out of pocket expenses associated with a serious illness. Helps fill the gaps caused by these out of pocket costs. Pays you for completing certain health screenings.

UNIVERSAL LIFE/LONG TERM CARE: (optional): Provider is Trustmark. Whole Life Insurance policy that includes a long-term care benefit that can help you pay for services at any age. Benefit never reduces due to age.

TUITION REIMBURSEMENT: Full-time, non-probationary employees are eligible to request tuition reimbursement for courses that are work-related and improve the skills required by employees in their employment. Reimbursement will be provided after eligible expenses remaining are unpaid from other financial aid/assistance (scholarships/grants).

• Undergraduate Courses: up to $1,000 per employee per semester/$3,600 in a fiscal year
• Graduate Courses: up to $1,200 per employee per semester/$3,600 in a fiscal year

Employer City of Kingsport

Address 415 Broad Street

Suite 319

Kingsport, Tennessee, 37660

Phone 423-229-9401 ext 4

423-224-2471

Website http://kingsporttn.gov