Information Technology Technician (Tier 1)

Information Technology Technician (Tier 1) JobID: 965 Position Type: TechnologyDate Posted: 10/8/2026Location: District wideDate Available: 11/09/2026 Closing Date: 10/23/2026 Additional Information: Show/HideRegion 14 VacancyPOSITION: Information Technology Technician (Tier 1)LOCATION: District Wide and Town of BethlehemSTART DATE: November 9, 2026DEADLINE: October 23, 2026GENERAL DUTIES: Serve as the first-line responder for incidents and service requests related to core technology infrastructure.MAJOR DUTIES AND RESPONSIBILITIES:Customer Support: Respond to user inquiries via phone, email, and ticketing portalsTroubleshooting: Resolve basic Windows 10-11/macOS issues, Microsoft 365 problems, Google Environment, and network connectivityAdministrative Tasks: Handle password resets, MFA setup, and basic account verificationTicket Management: Create, update, and document detailed troubleshooting steps in ticketing systemsEscalation: Identify complex issues and escalate them to Tier 2 supportWebsite Administration: Maintain, update, and manage the technical and content aspects of the website, ensuring functionality, security, and optimal user experienceVOIP: Serve as System Administrator for Voice Over Internet Phone systemProject Management: From time-to-time serve as project manager/vendor interface as may be required for technology infrastructure upgradesQUALIFICATIONS AND SKILLS:Education: Associate's degree in IT or 13 years of equivalent experienceTechnical Knowledge: Proficiency with computer hardware, mobile devices, and common business applicationsSoft Skills: Strong customer service, interpersonal communication, and attention to detailCERTIFICATIONS: CompTIA A+ or Network+SALARY: Annual Salary $60,000 (Commensurate With Experience)BENEFITS: Comprehensive Medical and Dental Insurance, Health Savings Account, Flexible Spending Accounts, Employee Assistance Program, Life Insurance, Long and Short-Term Disability Plans, 403(b) and 457 Savings PlansPLEASE APPLY ONLINE AND PROVIDE: Letter of intentResumeLetters of Reference (3)TranscriptsTacy Nettleton, Human Resources CoordinatorThe Regional School District 14 Board of Education does not discriminate on the basis of race, color, religion, marital status, national/ethnic origin, age, sex, gender identity or expression, sexual orientation, or disability in its programs, activities, and employment practices as set forth in compliance with the Office of Civil Rights, Title VI, Title IX, and Section 504. Any person having inquiries concerning Regional School District 14 Public Schools' compliance with Section 504, Title VI or Title IX should contact: Dina Ericson, Director of Student Services, Regional School District 14, 5 Minortown Road, PO Box 469, Woodbury, CT 06798 (203) 263-0416