Information Technology Technology Support

Responsible for general technical support for students, faculty, and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users).

Responsible for general technical support, to include, but not limited to as much of the following as possible:

• Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs, and classrooms
• Respond to service tickets
• Performs installation, configuration, deployment and troubleshooting of desktop/laptop computers and peripherals
• Administers Print Server and printing management software
• Administers E-Mail listserv for faculty, staff and student body
• Troubleshoots network (wired and wireless) related issues
• Technical support for Medical Simulation Machines
• Assists students and instructors with Canvas and clicker issues
• Assist students with Exam issues
• Troubleshoot Zoom issues
• Other duties as required

Education/Experience

• Bachelor of Science preferred.
• At least 3 years of IT experience preferred.

Knowledge/Skills/Abilities

• Demonstrated proficiency in communication (written and verbal) required
• Customer service and team orientated required
• A high degree of interpersonal competency: professionalism, diplomacy, judgement, and discretion required
• Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
• Networking, DNS, DHCP, LDAP, TCP/IP
• Knowledge of Windows Workstations/Servers, Linux Servers (preferred) and Mac OSX.
• Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook
• Basic understanding of Audio-Visual equipment.
• Internet research

Working Conditions

• Extensive time sitting and standing
• Ability to lift 10 lbs.