This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors’ lives. A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.
Responsibilities:
- Teaching technology courses virtually and in-person using the Clients curriculum and approach
- Creating a comfortable and supportive learning environment
- Offering personalized support to callers on the Project hotlines
- Making outbound calls to Project members
- Maintaining professionalism at all times
- Representing and promoting project culture and opportunities to course participants
- Engaging in regular communication with Cleint staff, including feedback on site issues, curriculum, etc.
- Coordinating with site staff, including site visits, graduations, etc.
- Submitting paperwork in a timely manner
- Collecting surveys and evaluations
- Entering data into Salesforce database
- Participating in trainer meetings and other training events
- Recruiting participants, as needed
- Participating in special projects, as needed (ex. outreach, curriculum, etc.)
- Supervising volunteers who assist classes, as needed Degree of autonomy and independent judgment
• Technology Trainers possess a moderate degree of autonomy and independent judgment especially in relationship to programs they’re assigned to teach and deliver. Technology trainers set the tone, mange the environment, and help guide groups of all sizes towards learning objectives that are preset by Client.
Decision-making authority
• Technology Trainers have limited decision-making authority and must adhere to Clients training standards, approaches, and methodologies throughout all interactions with participants.
Diversity of the challenge
• Technology Trainers have a diverse, albeit narrow, challenge. They are responsible for working with older adults aged 60+ in myriad settings who all possess different levels of experience and skills related to tech adoption and digital literacy. This complex set of situations forces Technology Trainers to think on their feet, act quickly, and apply a broad brush to different circumstances.
Primary nature of interaction the position has with others – informative/coaching
• Technology Trainers’ interactions with others (customers, I.e., seniors) are predominantly educational and coaching in nature. They are largely assigned to help OATS and Senior Planet participants master technology skills with broader applications to daily life. Internally, trainers work with their counterparts and other clients program staff to retrieve assignments and connect about best practices.
Qualifications:
- Excellent speaking and communication skills
- Ability to communicate technical information clearly in English and Spanish; please note: must be fluent in written and spoken Spanish
- Experience teaching teenagers, adults, and/or seniors, preferable
- Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices
- Comfortable traveling to various senior/community centers as needed, when/if safe to do so
- Ability to work independently and as part of a training team
- Superior time-management skills
- Flexibility, patience, and a sense of humor
- Minimum of 1 year experience in a professional work setting
Number of hours may vary with prior notice but schedule will remain constant on a monthly basis.
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”