LEARN, Southeastern Connecticuts Regional Educational Service Center, invites candidates to apply for a full-time Information Technology Specialist opening.
General Scope of Responsibility
The Information Technology Specialist will support client computing and peripheral systems; including installation, imaging and ongoing maintenance. Provides remote and on-site software installation and maintenance updates.
Relationship within the Organization
The Information Technology Specialist reports to the Director of Information Technology.
Responsibilities
Support client computing and peripheral systems; including installation, imaging and ongoing maintenance.
Provide technical support and troubleshooting for hardware and software issues.
Monitor and respond to IT support tickets in a timely and efficient manner.
Document services performed /resolution efforts in detail and log in knowledgebase.
Ability to organize information, have attention to detail, accurately follow procedures, maintain confidential information, and remember important pieces of information.
Provide remote and on-site software installation and maintenance updates.
Manage and monitor anti-virus protection and system maintenance for designated desktops, notebooks, tablets, phones, printers and other peripheral devices.
Support Azure, Google and MDMs.
Collaborate with the IT team to develop and implement technology policies and procedures.
Seek out functional and procedural improvements.
Understand license restrictions and confidentiality guidelines in reference to applications and clients information stored within their network.
Other duties as assigned.
Qualifications
Demonstrate a high level of facility with Windows client operating system.
Microsoft Certified Professional (MCP), or have the capacity to become MCP certified within 90 days of start date.
Working knowledge of macOS, TCP/IP Protocol, DNS, DHCP, Sub-netting and router configuration; and related services.
Qualified applicants should apply online at https://www.applitrack.com/learn/onlineapp/ (application can be found under the Technology category). LEARN Regional Educational Service Center is an equal opportunity employer.