Informational Technology Position Information Technology Technician (Tier 1)

Job Description:

Region 14 Vacancy

POSITION: Information Technology Technician (Tier 1)

LOCATION: District Wide and Town of Bethlehem

START DATE: July 1, 2026

DEADLINE: May 29, 2026

GENERAL DUTIES:

Serve as the first-line responder for incidents and service requests related to core technology infrastructure.

MAJOR DUTIES AND RESPONSIBILITIES:

• Customer Support: Respond to user inquiries via phone, email, and ticketing portals
• Troubleshooting: Resolve basic Windows 10-11/macOS issues, Microsoft 365 problems, Google Environment, and network connectivity
• Administrative Tasks: Handle password resets, MFA setup, and basic account verification
• Ticket Management: Create, update, and document detailed troubleshooting steps in ticketing systems
• Escalation: Identify complex issues and escalate them to Tier 2 support
• Website Administration: Maintain, update, and manage the technical and content aspects of the website, ensuring functionality, security, and optimal user experience
• VIOP: Maintain Voice Over Internet Phone system

QUALIFICATIONS AND SKILLS:

• Education: Associates degree in IT or 13 years of equivalent experience
• Technical Knowledge: Proficiency with computer hardware, mobile devices, and common business applications
• Soft Skills: Strong customer service, interpersonal communication, and attention to detail

CERTIFICATIONS: CompTIA A+ or Network+

SALARY: Annual Salary $70,000 (Commensurate With Experience)

PLEASE APPLY ONLINE AND PROVIDE:

• Letter of intent
• Resume
• Letters of Reference (3)
• Transcripts

Tacy Nettleton, Human Resources Coordinator

The Regional School District 14 Board of Education does not discriminate on the basis of race, color, religion, marital status, national/ethnic origin, age, sex, gender identity or expression, sexual orientation, or disability in its programs, activities, and employment practices as set forth in compliance with the Office of Civil Rights, Title VI, Title IX, and Section 504. Any person having inquiries concerning Regional School District 14 Public Schools compliance with Section 504, Title VI or Title IX should contact: Dina Ericson, Director of Student Services, Regional School District 14, 5 Minortown Road, PO Box 469, Woodbury, CT 06798 (203) 263-0416