Infrastructure Analyst
Summary
We are seeking a highly skilled, customer-focused Infrastructure Analyst to serve as the primary on-site IT resource for our client. This role will be responsible for advanced Tier-2/3 support, endpoint and hardware management, systems administration, and infrastructure troubleshooting across a hybrid environment. The ideal candidate is hands-on, highly independent, and capable of owning the full on-site IT function; delivering reliable support, maintaining system performance, and partnering closely with plant operations and centralized IT teams.
Requirements
Strong Tier-2/3 infrastructure support experience.
Ability to work independently as the sole on-site IT resource.
Hands-on expertise with:
End-user and endpoint support (workstations, laptops, mobile devices);
Hardware troubleshooting, repair, and deployment;
Systems administration (M365/Entra ID);
User access, group policy, and endpoint management.
Experience with broad infrastructure troubleshooting (network, systems, connectivity).
Experience with workstation imaging, configuration, and lifecycle management.
Experience with ITSM/ticketing systems and SLA-driven support.
Expert knowledge of Windows environments (iOS a plus).
Experience managing asset inventory and lifecycle tracking, as well as system documentation and environment upkeep.
Strong customer service, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Preferred
Experience working as a standalone IT resource at a plant, site, or remote location.
Background supporting manufacturing or operational environments.
Familiarity with ITIL/ITSM best practices and ticketing platforms (e.g., Halo or Freshworks).
Experience with:
Infrastructure projects (migrations, upgrades, rollouts);
Multi-site or growing environments;
Process improvement and IT standardization.
Exposure to basic networking (TCP/IP, connectivity troubleshooting).
Experience collaborating with MSPs and distributed IT teams.
This is a 6-month onsite Contract-for-Hire opportunity with our MN client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.
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