We're looking for a hands-on Infrastructure & Automation Support Engineer to support advanced manufacturing operations and next-generation logistics automation. This role is ideal for someone who enjoys working with servers, networks, applications, and emerging technologies like autonomous mobile robots (AMRs) and automated guided vehicles (AGVs).If you're someone who likes solving technical problems, troubleshooting production issues, and supporting critical infrastructure in a fast-paced environment, we'd love to talk.What You'll Be Doin gSupport enterprise infrastructure including servers, storage, networking, and telecommunications systemsProvide Tier 2 technical support for production-critical systems and applicationsTroubleshoot hardware, software, networking, and connectivity issuesSupport autonomous mobile robots (AMRs), AGVs, and other automation technologies operating within manufacturing environmentsMonitor infrastructure health, alerts, and system performance using enterprise monitoring toolsAssist with server installations, hardware refreshes, break/fix activities, and infrastructure upgradesSupport network operations including switch installations, port activations, wireless troubleshooting, and telecom maintenanceCoordinate with vendors and internal teams during installations, maintenance, and troubleshooting activitiesMaintain technical documentation, standard operating procedures, and change management recordsSupport planned maintenance windows, plant shutdown activities, and infrastructure projectsParticipate in an on-call rotation supporting critical production systemWhat We're Looking F or3+ years of IT infrastructure or technical support experienceStrong Windows and Linux server administration experienceStrong networking knowledge, including TCP/IP, OSI model, switching, routing, and wireless technologiesExperience troubleshooting and supporting business-critical applicationsHands-on experience diagnosing and resolving technical issues in production environmentsExcellent problem-solving and analytical skillsStrong communication and customer service skil#J-18808-Ljbffr