Infrastructure & Capital Projects - Business System Configuration / Development II, ANS

You've Never Been Satisfied with "Good Enough."

You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you'll do exactly that. You'll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before.

You'll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we're transforming how capital projects are planned, managed, and executed, creating a better way to build for the future.

Because "good enough" builds the past. You're here to build what's next, on a team that outperforms every norm.

Visit us here to learn more about Accenture Infrastructure & Capital Projects

As Accenture continues to grow, you may see a variety of new career opportunities, and depending on the role and location you may be directed to apply through Accenture Infrastructure and Capital Projects LLP or one of our other legal entities - Accenture Infrastructure and Capital Projects, LLC or Accenture Infrastructure and Capital Projects Inc., with benefits varying by country and role, so please check with your recruiter for details.

THE WORK:

• Youll work out of the company office in Minot as your primary base, with field offices in Keene and Tioga, and other company locations as needed.

Youll conduct required field office visits weekly, year-round, driving in all weather and road conditions associated with North Dakota using company vehicles.

• Youll support a range of devices including PCs, laptops, desktops, iOS and Android mobile devices, printers, LAN equipment, and AV equipment.

Youll manage workplace devices including laptops, desktops, and iOS devices - handling optimization and configuration for each.

• Youll perform hardware maintenance, software support, and Installs, Moves, Adds & Changes (IMACs).

Youll troubleshoot printers, drive mappings, permissions, and other end-user computing environment issues.

Youll provide onsite desktop services in English for supported desktops, software, and devices at company-designated locations.

Youll perform desktop services in a manner that minimizes interruptions to daily operations.

Youll proactively maintain supported desktops, software, and devices to reduce downtime.

Youll support company hardware and software maintenance across all designated locations.

• Youll use LogMeIn as the primary remote-control tool, with company remote control software as a backup method only.

Youll manage single-user incidents, VIP tickets, and P2, P3, and P4 priority tickets, along with service requests - but will not manage P1 tickets.

• Youll support iOS and Android mobile devices, including mobile device management where applicable.

Youll support enterprise software that is part of the companys standard workplace image for desktops and laptops.

Youll coordinate printer queue management and break/fix support where applicable.

Youll support Apple Mac OS for remote connectivity applications such as Citrix where applicable.

• Youll provide meeting support and assist users with AV hardware at the Minot location (3015 16th St SW #20, Minot, ND 58703).

Youll set up and install AV equipment including projectors, TVs, speakers, microphones, and cameras.

Youll maintain the functionality of AV technology and replace non-working, damaged, or obsolete equipment.

Youll perform minor equipment repairs and replace user-serviceable parts on AV equipment.

• Youll adapt to location changes from time to time as modified by the company in accordance with applicable Change Control Procedures.