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Infrastructure Design Technician

Protingent

Charlotte, NC

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JOB DETAILS
SALARY
$35–$38 Per Hour
SKILLS
Analysis Skills, Career Development, Circuit Design, Construction Design, Customer Support/Service, DWDM (Dense Wavelength Division Multiplexing), Detail Oriented, Electrical Wiring, English Language, Ethernet, IP (Internet Protocol), Lucent Network Systems, Network Administration/Management, Network Support, Network System Hardware, Optical Ethernet, Optical Networking, Order Processing, Order/Customer Fulfillment, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Quality Metrics, SONET, Service Level Agreement (SLA), Structured Design, Support Documentation, TDM (Time Division Multiplexing), Team Player, Technical Delivery, Technical Support, Telecommunications, Telephony, Testing, Time Management, Writing Skills
LOCATION
Charlotte, NC
POSTED
3 days ago
Job Title: Infrastructure Design Technician

Position Description: Protingent Staffing has an exciting contract Infrastructure Design Technician with our client located in Charlotte, NC.

Job Description:
  • Responsible for internal network order fulfillment and designing circuit paths and equipment loads within the network.
  • Within the design responsibilities, accountable for producing an accurate design layout record that demonstrates an understanding of the network, and documentation to support network failures and maintenance activity.

Job Responsibilities:
  • Designs/Redesigns Layer 1 circuit layout records in TIRKS database to accurately reflect the network build including DWDM, SONET, TDM, Ethernet and IP across the Network.
  • Resolve any inventory discrepancies in accordance with the EIRG/FIRG database and job aides.
  • Collaborate with Planning and Engineering to build and provision equipment and infrastructure circuits that support our customer need.
  • Understand the fiber cable configurations in relations to above solutions.
  • Maintain and Support Network Infrastructure records in all applicable applications.
  • Demonstrate ability to efficiently and accurately design and process internal network orders.
  • Process orders according to SLAs. On time performance and quality standards.
  • Manage the assigned queue demonstrating strong time management skills and commitment to customer excellence.
  • Knowledgeable and proficient in complex provisioning requirements, technologies, and delivery.
  • Working knowledge of equipment elements and solutions across switched and special access, Optical Ethernet solutions, local loop and long-haul transport in the telephony network, Access and provision DACS cross connects.
  • Provide technical support to internal and external customers for engineering, installation and testing as required for the successful completion of all network orders.
  • Perform project based duties based on organizational grown demands.

Job Qualifications:
  • Knowledge of optical networking equipment such as Ciena, Fujitsu, Alcatel/Lucent.
  • Knowledge of telecommunications inventory systems such as TIRKS, OMNIvue, WMS, WFMT, BOSS
  • Knowledge of inside plant fiber optic structured wiring design, construction, and operations.
  • Excellent Written and verbal communications skills.
  • Able to demonstrate teamwork, and strong problem-solving and analytical skills
  • Self-Motivated and works independently to achieve KPI expectations.
  • Able to follow established procedures to fulfill order requirements accurately and efficiently.
  • Exhibit continual learning and development by improving job skills through on the job training and all available learning pathways
  • Robust technical understanding of voice, data, ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules
  • Expert understanding of design, including both on net and offnet routing requirements
  • Ability to work in multiple design systems both legacy and next generation
  • Ability to quickly evaluate challenges and make recommendation for remediation
  • Attention to detail to ensure entrance and exit criteria met in accordance with the Customer expectation.
Nice To have:
  • Previous experience designing infrastructure circuits in a telecommunications network
  • Language Skills: English
  • This role is a remote role and requires candidate to work from a computer, join conference calls, provide status on individual circuit status.

Job Details:
  • Job Type: Contract
  • Pay Range: $35 - $38 an hour.
  • Location: Charlotte, NC (Onsite).

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

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