Infrastructure Engineer 3 (AppWeb)

Infrastructure Engineer 3 – Contingent (AppWeb)

Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ / Phoenix, AZ / Iselin, NJ Work Model: Hybrid (3 Days Onsite / 2 Days Remote) Duration: 24 Months Work Type: Contract (Contingent) Positions: 1 Hours: 40 Hours per Week

ShiftDetails

• Schedule Options: • Standard 8-hour shifts • Shift Timing: Monday – Friday • On-call requirement: Yes

Application/Web Support Focused Role

• Will support enterprise applications in web/middleware space • Strong focus on operations & production support • Technologies include Apache HTTPD, WebSphere, Tomcat, WebLogic • Primary focus: Apache HTTPD & WebSphere The Infrastructure Engineer 3 – AppWeb is responsible for supporting enterprise web and middleware platforms in a high-availability production environment. This role focuses on application stability, infrastructure support, and incident management across distributed systems. This role requires strong expertise in middleware technologies, troubleshooting, production support, and monitoring, along with the ability to work in a fast-paced enterprise environment.

Key Responsibilities

Application / Web Platform Support

• Support Apache HTTPD, WebSphere, Tomcat, and WebLogic environments • Manage application deployments, configurations, and upgrades • Ensure application availability and performance

Incident Management

• Perform L2/L3 production support • Troubleshoot application, middleware, and infrastructure issues • Participate in on-call rotation and incident resolution

Infrastructure & System Support

• Provision builds, configurations, and runtime environments • Maintain middleware infrastructure • Support system upgrades and patching

Monitoring & Performance

• Utilize monitoring tools like Grafana • Monitor alerts, batch failures, and system performance • Troubleshoot performance bottlenecks

Compliance & Risk Management

• Participate in risk and control processes • Follow compliance, policies, and operational procedures

Collaboration

• Work with application teams, vendors, and infrastructure teams • Support enterprise incident management • Collaborate with stakeholders to resolve issues

Documentation

• Create operational documentation, policies, and procedures • Maintain system runbooks and support guides

Must-Have Qualifications

• 3+ years of Infrastructure / Application Support experience • Strong experience with Apache HTTPD (Required) • Strong experience with WebSphere (Required) • Experience with Tomcat / WebLogic • Strong troubleshooting skills • Experience in production support (Linux & Windows) • Experience with monitoring tools (Grafana or similar) • Strong communication and collaboration skills

Preferred Qualifications

• Experience in enterprise environments • Knowledge of ServiceNow (Incident Management) • Experience handling outage calls and triaging issues • Understanding of compliance and risk processes • Experience troubleshooting HTTP and Java application issues

Core Competencies

• Middleware / Web infrastructure • Production support & troubleshooting • Incident management • Monitoring & performance tuning • Communication and teamwork

Work Environment

• Enterprise IT Infrastructure environment • Application / Middleware production support • Hybrid work model (3 days onsite)

Additional Requirements

• Must be eligible to work in the US • Must be flexible for on-call rotation • Strong problem-solving skills