Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ / Phoenix, AZ / Iselin, NJ Work Model: Hybrid (3 Days Onsite / 2 Days Remote) Duration: 24 Months Work Type: Contract (Contingent) Positions: 1 Hours: 40 Hours per Week
Shift Details
• Schedule Options: • Standard 8-hour shifts • Shift Timing: Monday – Friday • On-call requirement: Yes
FTOS / File Transfer Support Role
• Experience with Axway and Connect:Direct (NDM) required • Focus on production support and operations The Infrastructure Engineer 3 – FTOS is responsible for supporting file transfer and infrastructure systems, ensuring system stability, performance, and reliability in a production environment.
Platform Support
• Support Axway and Connect:Direct systems • Monitor file transfers and job executions
Incident Management
• Troubleshoot issues and resolve incidents • Perform root cause analysis
Operations Support
• Monitor alerts and queues • Support batch processing systems
Compliance
• Follow operational policies and procedures • Participate in risk and control processes
Documentation
• Maintain documentation and runbooks
Must-Have Qualifications
• 3–5 years of Infrastructure / Operations experience • Experience with Axway (Required) • Experience with Connect:Direct / NDM (Required) • Basic troubleshooting and production support skills
Preferred Qualifications
• Experience with monitoring tools • ServiceNow experience • Enterprise environment experience
Core Competencies
• Operations support • Troubleshooting • Monitoring • Communication
Work Environment
• Production support environment • Hybrid work model
Additional Requirements
• Must be eligible to work in the US • On-call flexibility