Infrastructure Engineer

Design and implement monitoring, automation/configuration management, and reporting functions that will create a hands-off environment (Managed File Transfer, SFTP, etc).

• Design, install, configure, manage, and maintain internal servers/VMs, networking, storage devices, and firewalls. (VMWare, Progress, Connect: Direct, Windows, UNIX, Check Point, etc.)
• Responsible for adhering to change management processes, incident response, and testing methodologies for modifications to systems and software. This includes anticipating, mitigating, identifying, responding to, troubleshooting, and resolving issues with the systems and software.
• Documents, addresses, and resolves all customer incidents, problems, and requests in a timely manner.
• Performs regular systems maintenance including OS/application patches, generic ID, and applications updates, and regular performance monitoring.
• Develops documentation related to new and existing systems.
• Provides excellent customer service by seeking to understand and address the customer's needs and expectations through effective communication and collaboration.
• Mentor junior team members.
• Develop and implement project plans, risk assessments, and contingency plans (i.e., disaster recovery and business continuity planning, testing, and response).
• Define and document best practices and support procedures.
• Provide after-hours support for infrastructure-related emergencies as well as occasional weekend maintenance.
• Assist with hardware and software vendor evaluation, recommendation, and negotiations.
• Assist with internal and external audits by providing supporting audit documentation and evidence.
• Interact with staff at a technical level, as required.

Skills

• Strong knowledge of VMWare, Windows, UNIX, and Check Point.
• Experience with Managed File Transfer and SFTP.
• Proficient in change management and incident response processes.
• Excellent troubleshooting and problem-solving skills.
• Ability to mentor and guide junior team members.
• Strong communication and customer service skills.
• Ability to work after hours and weekends when necessary.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.