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Infrastructure Engineer

Sunrise Systems Inc

Johnston, IA

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JOB DETAILS
SKILLS
Asset Disposal, Asset Management, Communication Skills, Computer Systems, Customer Satisfaction, Desktop Hardware, Equipment Maintenance/Repair, Hardware Repair, Identify Issues, Inventory Management, Knowledge Base, Lift/Move 25 Pounds, Lift/Move 30 Pounds, Maintenance Services, Operational Support, Operations Processes, Order Supplies, Printers, Problem Solving Skills, Procedure Development, Server Support, ServiceNow, Software Administration, Team Player, Trouble Tickets
LOCATION
Johnston, IA
POSTED
1 day ago
Job Title: Infrastructure Engineer
Job ID: 26-03024
Location: Johnston, IA, 50131
Duration: 24 months on W2 Contract
 
1st shift (roughly 7:30 - 4; flexible).
Must be able to lift 25-30 lbs to move equipment around.
 
Job Description:
 
Visa sponsorship is not available, now or in the near future, for this position
 
Top Must Haves:
 
  • Focus on break fix for hardware/software and ensuring customer satisfaction
  • Working and collaborating in a team environment to solve problems and work on projects
  • Good communication and ability/desire to learn
 
Manager is open to recent grads
 
  • Education Preferred: no but relevant experience is
  • Years of Experience Required: 1 year min
  • 40 hours/week. Onsite position
 
Day to Day responsibilities
 
Computer Support Associate
 
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
 
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
 
  • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
 
No driving of Client equipment - at most local and potentially a trip to Madison, WI once a year
 
Contact:
Vinay Kumar:  Vinay.c@sunrisesys.com Direct: (732) 837-0448 | URL: Sunrise Systems Inc

About the Company

S

Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

  • Business, management, and technical fields
  • Information technology consulting and software solutions.
  • Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
  • Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

  • Design, development, and support of cloud-based solutions from simple to highly complexed
  • Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
  • Data processing and data migration
  • Application re-engineering and platform migration
  • Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1990
WEBSITE
http://www.sunrisesys.com/

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