Infrastructure Engineer

Description

Tyler Technologies is seeking applicants for an Infrastructure Engineer to support our State and Federal group.

The Infrastructure Engineer is responsible for the administration, maintenance, and support of enterprise Windows Server infrastructure across both on-premises data centers and Amazon Web Services (AWS). This role plays a key part in supporting business-critical production systems while helping modernize the infrastructure through an ongoing cloud migration initiative.

The engineer will be responsible for maintaining the health, security, and availability of Windows infrastructure by performing server administration, operating system patching, vulnerability remediation, troubleshooting, infrastructure deployments, and lifecycle management. As the organization continues its migration to AWS, this position will help build cloud infrastructure while maintaining and supporting existing on-premises environments.

This position requires strong technical expertise, operational discipline, excellent communication, and the ability to independently manage multiple priorities while following established operational and change management processes.

This is a hybrid role which will require 3 days onsite, in office, per week.

Responsibilities

• Administer and support Windows Server infrastructure across on-premises and AWS environments.
• Manage Active Directory integration, DNS, Group Policy, IIS, DFS, file services, and related Windows infrastructure.
• Perform Windows server lifecycle activities including provisioning, upgrades, migrations, and decommissions.
• Build and maintain Windows infrastructure hosted in AWS.
• Participate in a 24x7 on-call and monthly patching rotation supporting production infrastructure.
• Monitor infrastructure health and respond to production incidents and operational alerts.
• Provision and support EC2 instances, EBS storage, load balancers, security groups, IAM roles, and related AWS services.
• Participate in cloud migration projects by moving existing workloads from on-premises environments into AWS.
• Support modernization efforts through infrastructure standardization and automation.
• Maintain accurate Jira ticket documentation including work performed, blockers, progress updates, and completion notes.
• Ensure infrastructure work is properly documented and completed in accordance with operational standards.
• Develop PowerShell scripts to automate operational and administrative tasks.
• Identify opportunities to improve reliability, standardize infrastructure, and reduce manual effort.

Qualifications

• Minimum 5 years of experience with Windows Server 2016, 2019, 2022.
• Advanced PowerShell scripting and automation.
• Strong knowledge of Windows Server, Active Directory, IIS, DNS, Group Policy, DFS and Windows File Services, PowerShell, SCCM, SCOM.
• Experience supporting both on-premises Windows infrastructure and AWS-hosted Windows environments.
• Experience with Windows patch management tools such as Microsoft Endpoint Configuration Manager (MECM/SCCM), WSUS, or equivalent.
• Experience with VMWare deploying servers, editing server configurations, migrating hosts.
• Strong understanding of load balanced environments and familiarity of common configuration techniques.
• Azure DevOps server administration.
• Ability to work in a team environment or independently.
• Self-motivated with the ability and desire to thrive in a high-pressure, client-service, entrepreneurial environment.
• Strong ability to multi-task in a fast-paced office environment.
• Must have excellent written, verbal, and presentation skills, combined with strong customer service skills.
• Excellent problem-solving abilities are also required, as complex issues must be resolved in a timely manner.

Preferred Experience

• Experience with Amazon EC2 and core AWS infrastructure services.
• Experience with enterprise cloud migration projects.
• Experience with CrowdStrike, Tenable, or other vulnerability management platforms.
• Experience with monitoring platforms such as Nagios, CloudWatch, Datadog, or similar.
• Experience with Infrastructure as Code (Terraform preferred).
• Experience working in PCI, HIPAA, FEDRAMP compliant environments.
• Experience supporting regulated or payment-processing environments.
• Experience with SharePoint 2013, 2016, 2019, subscription edition.
• Experience with SQL Server.
• ITIL v3 or v4 Certified.
• AWS Certified Cloud Practitioner, SysOps Administrator, or Solutions Architect - Associate.