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Infrastructure Engineer

NTT DATA

Timonium, MD

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JOB DETAILS
SALARY
$35–$39 Per Hour
SKILLS
Analysis Skills, Artificial Intelligence (AI), Budgeting, Business Services, Computer Maintenance, Computer Servers, Consulting, Customer Support/Service, Customer Training, Desktop PC, Ecosystems, Equipment Maintenance/Repair, Establish Priorities, Identify Issues, Information Technology & Information Systems, International Business, Laptop Hardware, Maintenance Services, Network Configuration Management, Network Operations Center, On Site Support, Operational Support, Procedure Development, Process Development, Research & Development (R&D), Risk, Risk Analysis, Risk Management, Server Programming/Applications, Startup, System Migration, Time Management, Training Program, User Groups
LOCATION
Timonium, MD
POSTED
12 days ago
Req ID: 379301
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Specialist- WOS to join our team in Timonium, Maryland (US-MD), United States (US).

Job Description:
Overview:
  • The Field Tech Senior Specialist provides users with support services for corporate standard technology products.
  • He/She provides hardware and software planning, technical advice, and informal training to internal customers. This position organizes and coordinates installation and deployment activities for software, hardware, and network facility upgrades.
  • The Field Tech Senior Specialist troubleshoots and restores routine technical service and equipment problems within established processes and procedures and makes recommendations for problem prevention.
  • He/She interacts with field locations to standardize support practices and procedures.
  • This position coordinates deployments and implementations with Information Services' (I.S.) departments and user groups and facilitates activities to ensure projects and programs meet established deadlines.
Daily Deliverables:
  • Provide daily operational support for Maryland Campus, including SMC, TechSpot, and walk-up services, ensuring timely resolution of incidents and service requests across end-user devices, servers, and network components
  • Maintain readiness of spare hardware (laptops/desktops) to support rapid replacement and minimize user downtime
  • Support PCSR processes to ensure efficient provisioning and lifecycle management of end-user devices
  • Support and maintain TechGrad Training Lab environment to enable ongoing training programs
  • Track and assist with Server EOSL cycles, coordinating with appropriate teams for planning and replacements
  • Perform NAS permissions analysis and monitor storage capacity, identifying potential risks
  • Long-Term Initiatives
  • Data Center Optimization
  • Computer Room Server Rack Consolidation
  • Rationalize and consolidate server rack footprint to improve space, power, and cooling efficiency
  • Reduce physical sprawl and improve manageability
  • Partner with infrastructure teams to execute migration and decommissioning plans
  • Infrastructure Lifecycle Strategy
  • Server EOSL Replacement Program
  • Develop and maintain forward-looking server replacement roadmap
  • Align EOSL remediation with budget cycles and risk prioritization
  • Reduce operational risk associated with aging infrastructure

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($35-$39/hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits .

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

About the Company

N

NTT DATA

NTT DATA means Business

NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 50 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing, to cloud-based solutions.

NTT DATA Americas' Strategic Staffing group provides our clients with top notch technical talent to augment their core IT staff. Our approach is customer centric, partnering to assist you in achieving your strategic goals and IT initiatives. We get to know your company’s culture and the type of technical staff that thrive within your organization. We understand your specific technical and business requirements, timing, and budget.

  • NTT DATA is part of the NTT Group – a Fortune 31 Global IT & Telecom services company.
  • NTT Group one of the largest Telecommunications Companies in the world.
  • NTT DATA is ranked in the top 10 largest global IT services provider in the world.
Collectively, the integrated company generates $16B in annual revenues with over 130,000 employees across 50 countries Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
Retirement / Pension Plans
FOUNDED
1967
WEBSITE
http://americas.nttdata.com/Careers/Careers.aspx

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