Infrastructure Engineer

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit background and context:

The Digital Workplace Experience unit (ITSDX) is under the ITS Digital Workplace Department the delivers end-user technology products and services for WBG''s global workforce of approximately 30,000 users across more than 100 countries. The unit is accountable for device lifecycle management, AV/VC ecosystems, and live event production, and for governing the experience quality of those services through experience level agreement (XLA) frameworks and user experience measurement. Products and services include corporate PCs, printers, and mobile devices; Audio Visual & Video Conferencing (AV/VC) systems; and live AV/VC production for high-profile organizational events.

Duties and accountabilities:

Role Purpose

The Infrastructure Engineer - AV/VC Integration is responsible for the end-to-end execution of AV/VC system integration and deployment. The focus is on execution of approved designs, ensuring systems are installed, configured, tested, and handed over in a fully operational state.

Key Responsibilities

Infrastructure Engineer - AV/VC Integration

Site Readiness & Installation

• Conduct site assessments and validate readiness (power, rack space, cabling pathways)
• Perform AV/VC system installation, including rack builds, equipment mounting, and structured cabling
• Ensure compliance with safety, quality, and engineering standards

System Integration & Configuration

• Configure and integrate multi-vendor AV/VC systems (control systems, DSP/audio, video distribution, UC platforms - Teams, Webex, Zoom)
• Execute end-to-end system integration aligned with approved designs

Testing, Commissioning & Acceptance

• Perform system testing and commissioning (functional validation, signal verification, performance tuning)
• Validate interoperability across platforms
• Produce commissioning reports and ensure systems meet acceptance criteria

Documentation & Handover

• Develop as-built documentation, configuration records, and cable schedules
• Conduct knowledge transfer and formal handover to operations teams
• Secure acceptance and sign-off documentation

Deployment Support & Operations Readiness

• Troubleshoot integration and deployment issues
• Support deployments across HQ and country offices
• Perform root cause analysis (RCA) and implement corrective actions
• Support post-deployment validation and stabilization

Continuous Improvement

• Develop repeatable integration procedures and playbooks
• Capture lessons learned to improve efficiency and reduce costs
• Support knowledge transfer from vendors to strengthen in-house capability

Deliverables

• Fully installed and operational AV/VC systems
• Commissioning and acceptance test reports
• As-built documentation and configuration records
• Formal handover and operational sign-off documentation
• RCA reports and deployment improvement actions
• Integration procedures and execution playbooks