Infrastructure Engineering Manager (Hybrid)

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Infrastructure Engineering Manager

Location: Dallas, TX or Akron, OH (Hybrid)

POSITION SUMMARY:

The Infrastructure Engineering Manager is responsible for the design, standardization, and continuous improvement of both the organization's endpoint ecosystem and core infrastructure platforms, including on-prem and cloud-based servers. This role drives automation, security, and scalability across endpoint devices and server environments using modern management, monitoring, and configuration tools. The Manager leads a team of engineers responsible for endpoint lifecycle management, server administration, and infrastructure reliability, ensuring a consistent, secure, and high-performing technology environment. This role partners closely with security, network, and support teams to support business operations and growth.

RESPONSIBILITIES:

Leadership/Management

• Lead and manage the Endpoint and Server Engineering team, setting priorities aligned to enterprise IT strategy
• Own standards, baselines, and configurations across endpoints and server environments (on-prem and cloud)
• Drive consistency across environments by eliminating non-standard configurations across devices and infrastructure
• Oversee lifecycle management for devices and server infrastructure, including provisioning, patching, monitoring, and decommissioning
• Partner with Service Desk, Infrastructure, and Security teams to reduce incidents through proactive engineering improvements
• Define and track KPIs (device compliance, patching cadence, system uptime, infrastructure health, deployment success rates)
• Manage vendor relationships related to endpoint, server, cloud, and infrastructure platforms

Engineering & Implementation

• Design, implement, and maintain endpoint management solutions (Intune, Autopilot, MDM/MAM) and server/infrastructure management solutions (on-prem and cloud)
• Build and maintain configuration standards, policies, and compliance frameworks across endpoints and servers
• Automate provisioning, application deployment, patching, and configuration management for devices and infrastructure
• Lead standardization of device builds and server configurations, reducing manual or one-off deployments
• Integrate endpoint and server environments with identity (Entra ID/Azure AD), security, and access management platforms
• Partner with security teams to enforce compliance, vulnerability management, and threat protection across endpoints and servers
• Standardize and support application deployment and lifecycle management across endpoints and server-hosted applications/services
• Lead root cause analysis for endpoint and infrastructure incidents and contribute to PIRs
• Continuously evaluate and optimize performance, reliability, and user experience across endpoint and server environments

Strategy & Planning

• Define and execute the endpoint and infrastructure engineering roadmap aligned with IT and security strategy
• Identify opportunities to improve efficiency through automation, self-service, and platform standardization
• Evaluate emerging technologies across endpoint management and server/cloud infrastructure
• Collaborate with leadership to support scalability, performance, and business continuity
• Drive adoption of modern management practices, including cloud-first infrastructure, zero-touch deployment, and infrastructure-as-code principles

POSITION QUALIFICATIONS:

• Bachelor's degree in Information Technology or related field, or equivalent experience.

• 5+ years of experience in endpoint engineering, device management, or enterprise IT infrastructure.

• 2+ years of leadership or team management experience.

• Strong experience with:

• Microsoft Intune / Endpoint Manager

• Windows and macOS endpoint management

• Azure AD / Entra ID and identity integration

• JAMF /Apple device managment

• Experience with:

• Device provisioning (Autopilot or equivalent)

• Endpoint security and compliance (Defender, MDM policies, conditional access)

• Application packaging and deployment

• Managing Windows and/or Linux server environments (on-premises and cloud platforms such as Azure/AWS)

• Server patching, monitoring, and performance management tools

• Supporting core enterprise services (Active Directory, DNS, file services, application hosting)

• Exchange Online, SharePoint, Teams administration

• Strong understanding of:

• ITIL practices (Incident, Problem, Change Management)

• Endpoint lifecycle management and asset standards

• Virtualization platforms (VMware, Hyper-V, or equivalent)

• Infrastructure automation (PowerShell, scripting, or infrastructure-as-code tools)

• High availability, disaster recovery, and backup strategies

• Experience driving automation and reducing manual operational overhead.

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous time off + company holidays
• Merchandise discount
• Learning & Development programs
• Much more!