Infrastructure Manager

Seeking to hire an Infrastructure Manager for a leading higher education IT services company, supporting an educational organization located in Pittsburgh, Pennsylvania

Infrastructure Manager is responsible for overseeing the design, implementation, and maintenance of an organization's IT network systems, ensuring stability, security, and scalability. The role combines technical expertise with leadership, requiring both hands-on knowledge of networking technologies and the ability to manage teams and projects.

Key Responsibilities:

Network Infrastructure Leadership

• Own end-to-end management of the campus network infrastructure, including LAN, WAN, WLAN, internet connectivity, and network security layers.
• Oversee design, implementation, optimization, and lifecycle management of network hardware and services (switches, routers, firewalls, wireless controllers, access points).
• Ensure high availability, redundancy, and performance across academic buildings, residence halls, administrative offices, and remote sites.

Operations & Support

• Lead day-to-day network operations, monitoring, and incident response.
• Act as the escalation point for complex network incidents and performance issues.
• Ensure timely resolution of outages with minimal impact to teaching, learning, and campus operations.
• Maintain and improve network monitoring, alerting, and capacity planning processes.

Security & Compliance

• Partner with security teams to implement and maintain:
• Network segmentation (VLANs, NAC, etc.)
• Firewall policies and secure remote access (VPN)
• Intrusion detection/prevention integrations
• Support institutional compliance requirements (FERPA, data protection policies, internal audits).
• Participate in vulnerability remediation and security hardening initiatives.

Project Management

• Lead network-related projects such as:
• Campus Wi-Fi upgrades and expansions
• Network refresh cycles
• New building network deployments
• ISP and bandwidth upgrades
• Coordinate with facilities, vendors, and academic departments during implementations.
• Manage vendor relationships and oversee third-party network service providers.

Documentation & Standards

• Maintain up-to-date network diagrams, configurations, and asset inventories.
• Establish and enforce network standards, change management processes, and documentation practices.
• Contribute to disaster recovery and business continuity planning.

Stakeholder Engagement

• Act as the primary network contact for campus IT leadership and key stakeholders.
• Communicate clearly with both technical and non-technical audiences regarding risks, outages, and planned changes.
• Support executive reporting on infrastructure health, risks, and improvement initiatives.

Team Collaboration

• Work closely with systems, security, service desk, and application teams.
• Mentor junior IT staff and provide knowledge transfer where required.
• Align campus needs with client's best practices and service delivery standards.

Required Qualifications:

• Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
• 7–10+ years of experience in network infrastructure management.
• Strong hands-on experience with:
• Enterprise switching and routing
• Wireless networks (campus-scale Wi-Fi)
• Firewalls and network security
• VPN and remote access solutions
• Experience supporting multi-building or campus environments (HigherEd preferred).
• Solid understanding of:
• TCP/IP, DNS, DHCP
• VLANs, STP, routing protocols
• Network monitoring and performance tools
• Experience managing incidents, changes, and projects in structured IT environments.